Full time - Medical Assistant/Patient Representative - Poughkeepsie

Sun River Health provides the highest quality of comprehensive primary, preventative and behavioral health services to all who see it, regardless of insurance status and ability to pay, especially for the underserved and vulnerable. Sun River Health is a Federally Qualified, Non-Profit Health Center serving communities in Suffolk, Rockland, Orange, Dutchess, Ulster, Sullivan, Columbia and Westchester County. Sun River Health is currently seeking a Full-Time Medical Assistant/Patient Representative to support our Poughkeepsie, NY location. 

A Medical Assistant/Patient Representative renders assistance to patients and professional staff, within an assigned unit of the Center or authorized community site, in support of medical care as directed by the nursing and medical staff and pursuant to the objectives and policies of the Center.  Performs job duties in compliance with systems and job specific standards. Performs any additional jobs or duties as assigned. Responsible for providing patient centered care and facilitating patient access to services in a pleasant, knowledgeable efficient manner, communicating with a diverse population using well-developed interpersonal skills. This staff member will be responsible for all aspects of the registration and appointment process for patients. The staff member plays an integral role in the medical care team as the access point for patients to receive care. Performs job duties in compliance with systems and job specific standards.

Essential Duties and Responsibilities of a Medical Assistant/Patient Representative:

• Prepare patients for examinations and procedures, including obtaining and documenting vital signs and relevant patient information.
• Assist providers and other clinical staff during patient visits, examinations, and procedures as appropriate.
• Support patient flow by preparing examination rooms and ensuring rooms are properly stocked and ready for use.
• Accurately document patient information in the electronic health record in accordance with established procedures.
• Assist with scheduling, referrals, follow-up activities, and other patient care coordination needs as assigned.
• Provide patients with instructions and information consistent with direction from the clinical team.
• Maintain appropriate infection prevention, safety, and confidentiality standards.
• Ensure medical supplies and clinical areas are appropriately maintained and organized.
• Collaborate with providers, nurses, and other members of the care team to support an efficient and positive patient experience.
• Facilitates patient care within different departments of SRH and outside agencies.
• Verifies all insurance and sets fees based on the sliding scale fee
• Consult with medical staff to link patients to services through the provision of ancillaries such as translation, transportation assistance and application assistance.
• Responsible for telephone and mail contact with patients.
• Assists with daily reception activities and ensuring that all processes needed for patient services are initiated.
• Provide basic instruction/health education to clarify provider instructions, procedures and referral needs.
• Perform other duties within the scope of the Medical Assistant/ Patient Representative role as assigned.

Qualifications

• High school diploma or equivalent required.
• Completion of a Medical Assistant training program preferred.
• Previous Medical Assistant or related clinical experience preferred.
• National Medical Assistant certification preferred but not required, unless otherwise specified for the position.
• Strong communication, customer service, and organizational skills.
• Ability to work effectively within a multidisciplinary healthcare team.
• Ability to maintain confidentiality and demonstrate professionalism when interacting with patients, colleagues, and providers.

Certification
National Medical Assistant certification is preferred but is not required for consideration unless otherwise specified for the position.

Compensation
Medical Assistant: $21.26 to $27.04 per hour
Certified Medical Assistant: $22.37 to $28.43 per hour

Candidates who hold a current, recognized national Medical Assistant certification may qualify for the Certified Medical Assistant compensation range. Final compensation will be determined based on applicable qualifications, experience, certification status, and organizational compensation practices.

About Sun River Health

Sun River Health has a rich history of providing quality, affordable health care to communities in need. Founded in the early 1970s by four African American women in Peekskill, New York, the organization was established to address the lack of accessible health services in their community. With the help of a small federal grant, the first Sun River Health site opened its doors in 1975. Over the years, Sun River Health has grown into a comprehensive Federally Qualified Health Center (FQHC) system with over 45 locations, serving more than 250,000 patients across the Hudson Valley, New York City, and Long Island. Our exceptional primary care practitioners, specialists, and support staff are dedicated to delivering high-quality care to all individuals, regardless of their ability to pay. In December 2018, Sun River Health expanded its reach by merging with Brightpoint Health, an FQHC network offering integrated medical, behavioral, and social support services in New York City. This merger allowed us to enhance our services and continue our mission under the unified name of Sun River Health.

Our Culture

At Sun River Health, we believe in fostering a culture of wellness, inclusivity, and recognition. Our Workforce Wellness Program promotes staff wellness through ongoing challenges and activities, encouraging participation and rewarding engagement. We celebrate our staff's dedication and person-centered spirit through the Planetree Recognition Awards, which honor innovation, leadership, and community spirit. We are committed to creating a supportive and collaborative work environment where all team members can thrive. Our values of respect, integrity, and excellence guide our interactions with patients and colleagues alike, ensuring that everyone receives the care and support they deserve.

Why Join Sun River Health?

• Mission-Driven Work: Be part of a proud network of care that offers high-quality health and social support services to communities in need.
• Professional Growth: We provide opportunities for career advancement and professional development.
• Supportive Environment: Our culture promotes wellness, inclusivity, and recognition, ensuring a supportive and collaborative work environment.
• Community Impact: Make a difference in the lives of individuals and families by providing quality, affordable health care.

Join us at Sun River Health and be part of an award-winning network of care that has been serving our communities since 1975. We are always looking for skilled and dedicated professionals to join our team and help us continue our mission of providing quality health care to all.

Responsibilities

Relation to Mission
The mission of Sun River Health is to increase access to comprehensive primary and preventive health care and to improve the health status of our community, especially for the underserved and vulnerable.

Equal Employment Opportunity
Sun River Health provides equal employment opportunities to all qualified individuals without regard to race, creed, color, religion, national origin, age, sex, marital status, sexual preference, or non-disqualifying physical or mental handicap or disability in each aspect of the human resources function.

Americans with Disabilities Act
Applicants as well as employees who are or become disabled must be able to perform the essential job functions either unaided or with reasonable accommodation. The organization shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law.

Job Responsibilities
The following statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential functions of the job and should not be considered as a detailed description of all the work requirements of the position. Sun River Health may change the specific job duties with or without prior notice based on the needs of the organization.