Medical Assistant 2

DUTIES & ESSENTIAL JOB FUNCTIONS   Percentage of Time Spent

Clinical                                                                                                                                70%

1. Performs routine clinical functions and documents in patient chart, including but not limited to vital signs, height, weight, pain screening and documentation of chief complaints.

2. Documents use of interpreter as appropriate. Work with interpreting services to facilitate interpreter participation for medical appointments in person, by phone, or by video (if available).

3. Assists Providers and patients in preparation for exam and/or procedures.

4. Successfully completes all appropriate competencies to perform or assist with procedures as required for department specialty and determined by the Administrative Nurse or Administrative Director.

5. Acts as chaperone as needed for medical providers.

6. Works as an internal float for department as requested by supervisor.

1. Monitors patient flow in and out of the clinic.

2. Facilitates referrals to other providers as ordered by the physician.

3. Performs clinical activities in an accurate and timely manner.

4. Complies with all Ambulatory Services and Medical Center policies and procedures for infection control, safety, administrative and clinical practice. Complies with activities mandated by JCAHO/Title 22.

Communication                                                                                                                               15%

1. Demonstrates courtesy, common sense and follow through in all telephone communications, maintaining the Medical Center Telephone Standards.

2. Ensures a professional and helpful working environment by upholding the House Standards as adopted by the Medical Center.

3. Notifies providers of patient delays and service issues. Acts as an advocate for patients by helping to facilitate provider punctuality to maintain optimal clinic schedules.

4. Communicates provider delays to front office team and makes regular announcements to patients in waiting room or exam room as needed when delays are over 30 minutes.

5. Shares pertinent information and observations with other health team members.

6. Identifies and communicates problems to the nursing staff or appropriate supervisor.

7. Offers suggestions for change or improvement in clinic/practice operations.

8. Assists patients with issues and complaints utilizing conflict management skills.

9. Utilizes Electronic Health Record (APeX) for documentation within the scope of practice of a Hospital Assistant which may include but not limited to:

   1. Documentation of vital signs, height, weight and pain scale.

   2. Enter patient chief complaint and history (i.e. tobacco/family hx/ med/surg/social).

   3. Enter patient reported medications and allergies.

   4. Order & sign POCT with signed protocol.

   5. Documentation of point of care test results.

   6. Enter & “pend” scripted orders from provider.

   7. Open a Medication Refill Encounter for provider.

   8. Open telephone encounters.

   9. Open staff messages.

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Operations Maintenance                                                                                                                                15%

1. Maintains clean, well-stocked exam rooms Responsible for keeping inventory of medical supplies

2.  Coordinates meal and rest periods with other Behavioral Health/Psychiatry staff and ensures coverage of clinic under direction of supervisor/manager.

3. Maintains supply standards as directed by nursing staff or appropriate supervisor.

4. Adheres to infection control procedures as outlined in the Infection Control Manual.

5. Adheres to the Ambulatory Services policy and procedures for the cleaning, disinfecting and sterilizing of equipment.