Medical Assistant 3

JOB SUMMARY

Under supervision of the Ambulatory Care Patient Supervisor and Administrative Manager and guided by policies and procedures of the Ambulatory Services Organization, and in collaboration with clinical staff, the Medical Assistant assists in the delivery of care to patients in UCSF Endocrine Practice.

General responsibilities include managing patient flow in the practice, obtaining vital signs, reviewing health maintenance status, maintaining and stocking exam rooms, and assisting in emergencies.   The Hospital Assistant III also supports general administrative functions at reception including scheduling, referral management and other duties as required and demonstrates excellent customer service skills with patients and staff.  The Hospital Assistant must be able to competently work in an advanced Electronic Health Record environment.   The Hospital Assistant is required to comply with the Medical Center House and Telephone Standards. 

REPORTING RELATIONSHIPS

Supervises no staff.

Responsibilities

DUTIES & ESSENTIAL JOB FUNCTIONS

%  

of time

Essential Function (Yes/No)

Key Responsibilities

(To be completed by Supervisor)

70

Clinical Functions 

Monitors Patient flow in and out of the clinic. Supports medication reconciliation process. Performs routine clinical functions, including but not limited to vital signs, height, weight, and assessment of chief complaints. Handles phone calls and reviews messages, documenting medication requests and prepares appropriate documentation for clinicians. Assists patients in preparation for exam or procedures. Reports any problems or concerns with individual patients to the Practice Manager or attending provider. Performs clinical activities in an accurate timely manner. Effectively works in an advanced Electronic Health Record environment. Complies with all Ambulatory Services and Medical Cener policies and procedures for infection control, safety, administrative and clinical practice. Compile with activities mandated by TJC / Title 22. Completes annual competency testing. Process prior medication authorization requests. Able to perform POCT and Glucometer testing and maintains annual competency. 

20

Patient Communication

Answer calls and demonstrates courtesy and follow through in all telephone communication. Maintaining Medical Center Telephone Standards.

Follow clinic protocols to screen, triage and responds to patient messages via UCSF patient communication portal. Support clinicians with inBasket messages. Follow HIPAA for patient privacy and confidentiality. 

10

Administrative Functions 

Assists providers with lab or clinic forms and other requisitions as appropriate. Schedule patients in Cadence. Assist with patient discharge from practice. This includes scheduling follow up appointments, scheduling tests and procedures and providing directions. Coordinate patient check out and referrals. Fills in at reception in check in / check out roll on an as needed basis. Supports practice for data input and PI projects. 

100%

(To update total %, enter the amount of time in whole numbers (without the % symbol - e.g., 15, 20) then highlight the total sum (e.g., 1%) at the bottom of the column and press F9. The total sum should add up to 100%.)

LIVING PRIDE STANDARDS

Service Excellence

• Demonstrates service excellence by following the Everyday PRIDE Guide with the UCSF Medical Center standards and expectations for communication and behavior.  These standards and expectations convey specific behavior associated with the Medical Center’s values: Professionalism, Respect, Integrity, Diversity and Excellence, and provide guidance on how we communicate with patients, visitors, faculty, staff, and students, virtually everyone, every day and with every encounter. These standards include, but are not limited to: personal appearance, acknowledging and greeting all patients and families, introductions using AIDET, managing up, service recovery, managing delays and expectations, phone standards, electronic communication, team work, cultural sensitivity and competency.   

• Uses effective communication skills with patients and staff; demonstrates proper telephone techniques and etiquette; acts as an escort to any patient or family member needing directions; shows sensitivity to differences of culture; demonstrates a positive and supportive manner in which patients / families/ colleagues perceive interactions as positive and supportive. Exhibits teamwork skills to positively acknowledge and recognize other colleagues and uses personal experiences to model and teach Living PRIDE standards. 

• Exhibits tact and professionalism in difficult situations according to PRIDE Values and Practices

• Demonstrates an understanding of and adheres to privacy, confidentiality, and security policies and procedures related to Protected Health Information (PHI) or other sensitive and personal information.

• Demonstrates an understanding of and adheres to safety and infection control policies and procedures.

• Assumes accountability for improving quality metrics associated with department/unit and meeting organizational/departmental targets. 

Work Environment

• Keeps working areas neat, orderly and clutter-free, including the hallways.  Adheres to cleaning processes and puts things back where they belong. Removes and reports broken equipment and furniture.

• Picks up and disposes of any litter found throughout entire facility. 

• Posts flyers and posters in designated areas only; does not post on walls, doors or windows.

• Knows where the Environment of Care Manual is kept in department; corrects or reports unsafe conditions to the appropriate departments. 

• Protects the physical environment and equipment from damage and theft.

OTHER FUNCTIONS AND RESPONSIBILITIES

• Performs any other duties related to patient care activities as required.

Qualifications

REQUIRED QUALIFICATIONS

• One to two years’ experience as a Medical Assistant in a high-volume clinical practice

• Active American Heart Association CPR certification

• Certification from an approved Medical Assistant program

• Strong computer skills, including basic keyboarding skills

• Ability to prioritize and work efficiently with multiple forms of patient & provider communication

• Excellent organizational and problem-solving skills

• Excellent verbal skills

• Excellent interpersonal skills

• Strong writing skills to include the ability to compose basic office communications

• Ability to deal sensitively and effectively with patients

• Ability to communicate effectively and efficiently with team physicians and referring physicians

• Demonstrated attendance record

• Professional appearance and demeanor

• The flexibility to orient and work at all UCSF Medical Center locations

PREFERRED QUALIFICATION

• CPT Phlebotomy License
• Bachelor’s degree or equivalent college education
• Knowledge of medical insurance
• Familiar with medical terminology
• Familiar with health care policies such as HIPAA or Joint Commission requirements
• Familiar with outpatient clinic workflow
• Experience of Epic health records system

REQUIRED LICENSES/CERTIFICATIONS

• American Heart Association BLS – CPR Certified

• Medical Assistant Certification