Medical Assistant 3

JOB SUMMARY

Under supervision of a clinical leader, guided by policies and procedures of the Ambulatory Services, and in collaboration with clinic leaders, the Hospital Assistant III assists in the delivery of care to patients in multiple Cancer Center ambulatory group practices.  This position supports the various cost centers within the Cancer Center, multiple campuses, and satellite offices. Job duties include a variety of patient focused tasks, with both clinical and administrative work to be performed. The team member will execute assigned patient care and laboratory procedures and administrative tasks in support of the specialty care services provided to patients within the practices. They are required to learn and be able to assist in all Cancer Center specialty practices. 

REPORTING RELATIONSHIPS

None

Responsibilities

DUTIES & ESSENTIAL JOB FUNCTIONS

%  

of time

Essential Function (Yes/No)

Key Responsibilities

(To be completed by Supervisor)

30%

Yes

Clinical Support 

• Validates and documents patient reported information

• Performs routine clinical functions and documents in patient chart, including but not limited to fall risk assessment, vital signs, height, weight, pain screening and documentation of chief complaints

• Follows established safety, environment and infection control standards.

• Document use of interpreter as appropriate.  Work with interpreting services to facilitate interpreter participation for medical appointments in person, by video or by phone.

• Assists with medication reconciliation by helping patients to update their medication lists.

• Assists Nurses, Providers and patients in preparation for exam and/or procedures.

• Able to perform sterile processing procedures in outpatient clinic such as Cidex OPA and maintain all appropriate logs. 

• Assist in complex medical procedures such as Colonoscopy, biopsies and ultrasounds.

• Successfully complete all appropriate competencies to ensure appropriate training and skill to assist and set up for said procedures.

• Act as chaperone as needed for medical providers.

• Transports patients as directed and ensures their safety.

• Monitors patient flow in and out of the clinic.

• Performs simple Point of Care Testing as directed Including QA/QC. 

• Obtains specimens and performs simple laboratory procedures conforming to all policies and procedures related to specimen handling and processing.

• Participates in updating mandatory logs (i.e.: temperature log, disaster cabinet log, crash cart log).

• Complies with all Ambulatory Services and Medical Center policies and    procedures for infection control, safety, administrative and clinical practice.  Complies with activities mandated by JCAHO/Title 22

• Identifies and communicates problems to team and appropriate supervisor.

• Notifies providers of patient delays and service issues.  Acts and advocate for patients to help facilitate provider punctuality in seeing patients according to schedule.

• Maintains clean, well-stocked exam rooms, hub rooms and lab.   Responsible for ordering and maintaining supplies.

• Maintains supply standards as directed by nursing staff or appropriate supervisor.

70%

Yes

Patient Care Coordination

• Manage clinical team in-basket messaging, staff messages, telephone encounters, and patient communications through the EHR (APEX).

• Collaborates with all members of the practice team in activities to coordinate patient care.

• Coordinates care and resolves patient care issues.

• Works at check-out station and schedules complex procedures and coordinates services for patients 

• Maintain fax folder and upload documents to patient charts as appropriate 

• Prepare patient letters and forms (e.g. disability paperwork, excuse from work, etc.)

• Manage external genomic testing workflows 

• Completes referrals to other providers as ordered by the physician

• Obtains insurance authorizations for medications, procedures and film or slide review authorizations.

• Assist clinical staff in writing and sending patient communications

• Demonstrates courtesy, common sense and follow through in all telephone communications, maintaining the Medical Center Telephone Standards.
• Answers phone for practice clinical teams

10%

Yes

Other duties as assigned

• Participates in various QI and Customer Service initiatives such as wait time studies, outcome data collection from procedures, etc.

• Offers suggestions for change or improvement in clinic/practice operations.

• Assists patients with issues and complaints utilizing conflict management skills.

• Shares pertinent information and observations with other health team members.

100%

LIVING PRIDE STANDARDS

Service Excellence

• Demonstrates service excellence by following the Everyday PRIDE Guide with the UCSF Medical Center standards and expectations for communication and behavior.  These standards and expectations convey specific behavior associated with the Medical Center’s values: Professionalism, Respect, Integrity, Diversity and Excellence, and provide guidance on how we communicate with patients, visitors, faculty, staff, and students, virtually everyone, every day and with every encounter. These standards include, but are not limited to: personal appearance, acknowledging and greeting all patients and families, introductions using AIDET, managing up, service recovery, managing delays and expectations, phone standards, electronic communication, team work, cultural sensitivity and competency.   

• Uses effective communication skills with patients and staff; demonstrates proper telephone techniques and etiquette; acts as an escort to any patient or family member needing directions; shows sensitivity to differences of culture; demonstrates a positive and supportive manner in which patients / families/ colleagues perceive interactions as positive and supportive. Exhibits team work skills to positively acknowledge and recognize other colleagues, and uses personal experiences to model and teach Living PRIDE standards. 

• Exhibits tact and professionalism in difficult situations according to PRIDE Values and Practices

• Demonstrates an understanding of and adheres to privacy, confidentiality, and security policies and procedures related to Protected Health Information (PHI) or other sensitive and personal information.

• Demonstrates an understanding of and adheres to safety and infection control policies and procedures.

• Assumes accountability for improving quality metrics associated with department/unit and meeting organizational/departmental targets. 

Work Environment

• Keeps working areas neat, orderly and clutter-free, including the hallways.  Adheres to cleaning processes and puts things back where they belong. Removes and reports broken equipment and furniture.

• Picks up and disposes of any litter found throughout entire facility. 

• Posts flyers and posters in designated areas only; does not post on walls, doors or windows.

• Knows where the Environment of Care Manual is kept in department; corrects or reports unsafe conditions to the appropriate departments. 

• Protects the physical environment and equipment from damage and theft.

OTHER FUNCTIONS AND RESPONSIBILITIES

• Performs any other duties related to patient care activities as required.

Qualifications

REQUIRED QUALIFICATIONS

• Certification from an approved Medical Assistant program; or 2 years of equivalent combination of training and experience. 

• Minimum 6 months of recent experience as Hospital Assistant or Medical Assistant and certification from an approved medical assistant program. 

• Must demonstrate excellent organizational skills, including the ability to manage time effectively, prioritize tasks, and maintain accurate records.

• Strong computer skills with the ability to efficiently navigate, operate, and troubleshoot standard software applications (e.g., Microsoft Office, web-based platforms, and other relevant tools)."

• Ability to communicate effectively in written and verbal communication methods.

• Able to meet physical requirements.

• This position requires flexibility to orient and work at all UCSF Health locations.

PREFERRED QUALIFICATION

• Experience with insurance verification, medical record data abstraction, and or patient financial services strongly preferred. 

• Bi-lingual or multi-lingual capability (Spanish, Cantonese, Russian) strongly preferred.

• Experience working in Ambulatory medical setting

REQUIRED LICENSES/CERTIFICATIONS

Please list

• Current American Heart Association CPR Certification

POPULATIONS SERVED

Employees who routinely provide direct patient care require a statement concerning Populations Served Competencies. Typically, a statement such as “Demonstrated ability to provide appropriate care based on the needs of a specific individual, including the patient’s age.” is sufficient. Select from the following patient age categories.

Infant              

Child                 

Adolescent     

Adult              

Geriatric