Medical Assistant

Join Our Team at Mercy Medical Center – Now Hiring a Medical Assistant!

Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three consecutive years (2023–2025) and as one of America's Greatest Workplaces for Women in 2025. Additionally, we are proud to be a multi-time recipient of Forbes' America's Best Midsize Employers award, most recently in 2025.

As a hospital founded by the Sisters of Mercy, we offer a supportive and empowering environment where dedicated medical professionals thrive. If you're passionate about making a meaningful impact through your work and contributing to a mission of compassionate care, we invite you to apply today and join our Mercy family.

Now offering a $1,500 sign on bonus for Medical Assistant & Medical Office Specialist New Hires!

Effective until December 31, 2026. Applicable only for MA & MOS positions in the Centers of Excellence and Maryland Family Care practices, of which this role applies to.

We are excited to welcome a dedicated and enthusiastic Medical Assistant II to our team at The Center for Endocrinology and Diabetes at Mercy, a busy and patient-focused practice. This is a wonderful opportunity to be part of a supportive, fast-paced environment where your communication and customer service skills will truly make a difference in the patient experience.

The Medical Assistant will be responsible for:

• Room patients and obtaining vitals
• Entering patient information into electronic medical record (EMR)
• Chaperone providers during patient examination
• Assist physician with FNA thyoid biopsy procedures with set up and specimen handling
• Maintaining surgical instruments and transporting instruments to Central Sterile (CSS)
• Processing surgical specimens and transporting them to Pathology
• Maintaining and stocking exam rooms
• Ordering clinical supplies
  
• Cleaning and resetting exam rooms
• Perform Hgb A1C patient tests and assist physicians with uploading the results in the EMR.
• Scheduling patient appointments
• Answering patient phone calls
• Replying to patient in-basket messages
• Assist physician with prescription refills, medication management and perform prior authorizations
• Maintain a clean, organized front office space
• Completing FMLA and Disability forms
• Provide exceptional service and support to patients and visitors
• Other duties as assigned

Education and Work Experience:

• High School Diploma or GED
• A minimum of five years experience is preferred as a Medical Assistant or EMT-Paramedic
• Experience with medical office adminsitrative duties preferred.
• Excellent verbal and written communication
• Ability to work well in a team and maintain a positive attitude
• Familiarity with EPIC and Microsoft Office is a plus
• Customer service oriented with a commitment to patient care
• Knowledge of insurance verification, benefits coordination, and the insurance authorization process
• Ability to travel to hub site locations with reliable transporation as needed.

Benefits Eligibility is based on your scheduled FTE status and Job Category

• Competitive health, prescription, vision and dental benefits & wellness credit for eligible employees
• 403(b) retirement plan with generous company match and “catch up” provision
• Paid Time Off (PTO) & company paid holidays
• Tuition reimbursement
• Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program
• Employer paid Short & Long Term Disability benefits for eligible employees
• Voluntary Benefits
• Discounts on auto & home insurance and Verizon plans
• Mercy’s Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy’s Mission and Values

Mercy Health Services is sponsored by the Sisters of Mercy. We are an Equal Opportunity Employer (EEO) recruiting talent for Mercy Health Services, which serves the greater Baltimore Metro and surrounding Maryland areas.