Medical Assistant

Job Details: Job Location: Adelante Healthcare Mesa - Mesa, AZ, Position Type: Full Time, Education Level: HS Diploma from accredited school, Salary Range: Undisclosed, Job Category: Health Care, Position Summary The Medical Assistant is an essential member of Adelante Healthcare’s Care Delivery Integration team, providing high-quality, patient-centered clinical support while contributing to efficient workflows and positive patient experiences. This role assists providers and interdisciplinary team members by preparing patients for visits, performing clinical duties within scope, documenting accurately in the EHR, supporting follow-up care, and reinforcing patient education and care coordination. The Medical Assistant helps promote whole-person care by identifying and closing preventive, chronic disease, and care coordination gaps while supporting population health and quality initiatives. As an experienced team member, this role also serves as a knowledgeable resource by supporting training, competency development, workflow consistency, mentoring, and reinforcement of clinical standards. Working under the Medical Assistant Supervisor and in collaboration with clinical nursing leadership, the Medical Assistant supports daily clinical operations and partners with clinical, behavioral health, nutrition, integrated care, community health, referral, and front office teams to improve access, patient engagement, quality outcomes, and overall patient experience.     Expectations   Every Adelante Healthcare employee is expected to maximize their contribution to Adelante Healthcare and the communities we serve by demonstrating commitment to quality, patient safety, employee engagement, innovation, integrity, professionalism, and teamwork.   Our Core Values Inclusion Nurture Service Purposeful Integrity Resilient Engaged Qualifications: ESSENTIAL SKILLS AND EXPERIENCE: High school diploma or GED from an accredited institution. Graduation from an accredited Medical Assistant training program, Or an equivalent combination of education and/or three (3) year of Medical Assistant experience that provides  the necessary knowledge, skills, and abilities to perform the essential functions of the job  Certified Medical Assistant preferred Current CPR/AED certification for Healthcare Providers through the American Heart Association or American Red Cross. Valid Arizona Level One Fingerprint Clearance Card for positions supporting Specialty Behavioral Health services. Valid driver’s license, reliable transportation, and ability to travel between health centers as needed. Demonstrates commitment to patient-centered, whole-person care and the CDI model. Knowledge of preventive care, chronic disease management, population health, and quality improvement principles. Ability to identify and address care gaps using standing orders, clinical guidelines, and provider direction. Strong communication, organization, critical thinking, and problem-solving skills. Ability to prioritize multiple responsibilities in a fast-paced clinical environment. Proficiency with EHR systems, Microsoft Office, and healthcare technology platforms. Knowledge of HIPAA, OSHA, infection prevention, patient safety, and regulatory requirements. Demonstrates professionalism, accountability, adaptability, and excellent customer service.   POSITION REPONSIBILITIES   Clinical Care and Patient Support   Prepare for patient visits through pre-visit planning, including review of health maintenance needs, medications, referrals, labs, diagnostics, and quality measures. Perform patient intake including vital signs, medication reconciliation, screenings, allergies, and required clinical documentation. Prepare examination rooms, assist providers during examinations and procedures, and maintain patient safety and comfort. Administer medications, immunizations, and treatments within scope of practice and organizational policies. Collect, process, document, and manage laboratory specimens according to established procedures. Maintain clinical equipment, supplies, medication storage, and infection prevention standards. Accurately document patient care in the EHR. Medication, Vaccine, and Clinical Workflow Support   Follow medication administration principles, including appropriate identification, documentation, storage, and handling requirements. Follow organizational vaccine administration and storage requirements. Support vaccine management activities in collaboration with the RN/Clinical Lead Nurse and Medical Assistant Team Lead. Assist with medication inventory, expiration monitoring, and appropriate storage practices. Follow infection prevention practices, universal precautions, and National Patient Safety Goals. Collect and process specimens according to established procedures. Perform point-of-care testing as assigned. Maintain competency in clinical procedures and required skills.   Care Delivery Integration and Care Coordination   Participate as an active member of the interdisciplinary care team, including Providers, Registered Nurses, Behavioral Health Consultants, Registered Dietitians, Integrated Care Coordinators, Community Health Workers, Referral Coordinators, and Patient Navigators. Participate in team huddles, care planning, and workflows designed to improve patient outcomes and operational efficiency. Identify opportunities for warm handoffs and connections to integrated services, community resources, and supportive programs. Reinforce provider recommendations, discharge instructions, medications, referrals, and follow-up plans. Assist with referral coordination, outside medical record requests, and follow-up after emergency department visits, hospitalizations, and specialty care.   Population Health and Quality Improvement   Identify and support closure of preventive care, chronic disease, laboratory, diagnostic, and referral gaps. Complete standing orders and clinical protocols that support evidence-based care. Support organizational quality initiatives, including UDS, HEDIS, value-based care, and payer quality programs. Perform outreach activities to improve appointment adherence, preventive care completion, and chronic disease management. Participate in chart reviews, audits, data collection, and improvement initiatives.   Patient Education and Engagement   Educate patients regarding healthcare services, preventive care, medications, immunizations, and chronic disease management. Encourage use of patient engagement tools, including the patient portal and virtual care resources. Support patients in understanding and participating in their care plans. Promote access to integrated services and resources that support health and wellness.   Professional Responsibilities Maintain confidentiality and comply with HIPAA, OSHA, organizational policies, and regulatory requirements. Demonstrate professionalism, cultural humility, accountability, and compassion. Support onboarding, mentoring, and knowledge sharing with other Medical Assistants and learners. Participate in meetings, education, quality initiatives, and professional development activities. Perform other duties as assigned. Team Support & Mentoring   Serve as a subject matter expert and resource for Medical Assistants. Provide peer mentoring and support to Associate Medical Assistants and Medical Assistants. Assist with onboarding, orientation, and skill development of new team members. Reinforce organizational workflows, policies, procedures, and best practices. Support identification of workflow barriers and communicate improvement opportunities to leadership. Assist team members with problem-solving related to clinical workflows and patient care processes.   Quality Improvement & Care Delivery Integration Support   Support organizational quality initiatives, including UDS measures, Value Based Care initiatives, and care gap closure activities. Assist with patient education related to: Patient Portal Integrated Care services Preventive care services Specialty programs Organizational resources Support patient navigation and coordination of care activities. Participate in audits, tracers, and process improvement activities. Support compliance with regulatory and organizational standards.     NONESSENTIAL SKILLS AND EXPERIENCE:  Current CMA, RMA, or NCMA certification. Bilingual in English and Spanish or another language reflective of the communities served. Experience in an integrated primary care or FQHC environment. Experience with population health management, quality improvement, and EHR optimization.   ADDITIONAL DUTIES AND RESPONSIBILITIES Support cross-functional workflows that promote efficient patient care delivery. Float between health centers based on operational needs. Participate in initiatives supporting clinical excellence, patient experience, quality improvement, and CDI goals. Other duties as requested or assigned    Patient Centered Medical Home (PCMH) and Integrated Care Team (ICT)  All employees are responsible for promoting and participating in interdisciplinary communication and collaboration to enhance the delivery of quality across the health care system. Employees should maintain an environment which supports and engages patients and co-workers in a caring team-based model to promote wellness and improve health outcomes.    Adherence to Compliance and Code of Conduct All employees are required to comply with Adelante Healthcare’s written standards, including its Compliance Program and Code of Conduct, policies and procedures and reporting of any conduct that potentially violates Adelante’s legal or compliance requirements. Such compliance will be an element considered as part of the regular performance evaluation.   Physical Demands And Work Environment The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   Physical demands: While performing the duties of this job, the employee may be required to sit for long periods of time, is required to stand, walk, use hands to handle or feel objects, tools or controls; reach with hands and arms; climb steps/stairs; balance; stoop, kneel, crouch or crawl; talk or hear; smell; manage stress as it relates to essential job functions.  The employee must frequently lift and/or move up to 25 pounds without assistance and may occasionally be required to lift or move up to 50 pounds with assistance.  Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.   Work environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time when traveling to various clinic sites.  The noise level in the work environment is usually moderate. The employee may be subject to health hazards (contagious diseases, blood borne pathogens, etc.) when working in the clinic area.