Medical Assistant (Float) Riverside/Los Alamitos

Welcome Health is redefining what primary care for older adults can look like: deeply personal, relationship driven, and grounded in what matters most to each individual. Built on the principles of geriatric medicine and backed by SCAN Group, Welcome Health delivers care that meets patients where they are, including in home, in clinic, and virtual visits.

Welcome Health is led by a team of clinicians and professionals who believe healthcare works best when time, trust, and humanity are at the center. Our providers are empowered to slow down, listen closely, and build lasting relationships with the people they serve. That same mindset applies to our employees – we invest in them by fostering a supportive environment where clinical excellence, collaboration, and worklife balance are truly valued.

Welcome Health is a place where mission and medicine align – and where meaningful work is done every day, with purpose and pride.

*This position will float between Welcome Health Clinics in Los Alamitos, Riverside and Bell*

The Job

Welcome Health is a medical group providing best in class primary care to older adults in clinic, virtually, and in home. Grounded in the science and art of geriatric medicine, our providers seek to remove the barriers that older adults face in their pursuit of what matters most to them. Our philosophy is based on four underlying principles: 1) deliver high quality care; 2) prioritize the patient experience; 3) provide personalized care centered on the patient’s goals; and 4) leverage a team-based, holistic model of approach to care delivery.

We are seeking an experienced Medical Assistant – Float to support Welcome Health’s clinical operations and provide coverage across our clinic locations as needed. This position will be primarily stationed at our Riverside clinic and will be expected to travel to our other Welcome Health clinic locations when additional staffing coverage or operational support is needed.

This is primarily an in-clinic position and may also include supporting home-based patient care responsibilities as needed.

What you will do

Clinical Support

• Assist clinicians with patient examinations, procedures, and treatments in the clinic
• setting.
• Room patients and obtain vital signs, chief complaints, and medication history.
• Review and update medications, allergies, and relevant patient information in the
• medical record.
• Perform phlebotomy, laboratory draws, and other clinical tasks as needed.
• Perform patient screenings according to established protocols.
• Under the direction of a provider, support appropriate Medical Assistant visits,
• including vaccinations and procedures such as ABI, spirometry, EKGs, ear lavage,
• and other approved clinical procedures.
• Perform waived laboratory testing in accordance with clinic protocols.
• Prepare examination rooms and ensure appropriate supplies and equipment are
• available.
• Assist providers with patient flow to support patient clinic operations.
• Follow established infection prevention, patient safety, and clinical quality
• standards.

Float / Clinic Coverage

• Maintain Riverside as the primary assigned work location.
• Provide Medical Assistant coverage at other Welcome Health clinic locations when
• operational or staffing needs arise.
• Travel between clinic locations as assigned by Clinical Operations leadership.
• Adapt to the workflows, provider schedules, and staffing needs of each assigned
• clinic.
• Provide coverage for scheduled and unscheduled staff absences, PTO, leaves of
• absence, vacancies, or increased patient volume.
• Work collaboratively with Practice Managers, providers, Medical Assistants, Patient
• Service Representatives, and other members of the clinical team.
• Maintain consistent Welcome Health workflows and standards regardless of
• assigned clinic location.

Patient Care Coordination

• Request, obtain, and maintain patient medical records.
• Ensure patient histories and clinical documentation are accurate and complete.
• Assist with referrals, authorizations, diagnostic testing, and medication refill
• requests as directed by the provider.
• Follow up with patients regarding provider-directed clinical needs.
• Support care-gap and preventive-care activities, including outreach and
• coordination when assigned.
• Assist with preparation for Annual Wellness Visits and other preventive or chronic care
• visits as appropriate.

Administrative Duties

• Conduct routine quality-control checks, including infection-control measures,
• equipment checks, and expiration-date reviews for medications and clinical
• supplies.
• Order supplies and maintain appropriate inventory and stocking of examination
• rooms.
• Participate in care-team and clinic-operations meetings.
• Provide support for inbound patient calls when needed.
• Assist with clinic opening, closing, and daily operational workflows as assigned.
• Maintain timely and accurate documentation in the electronic medical record.
• Follow Welcome Health policies, procedures, and standardized clinical workflows.
• Perform other duties as assigned.

Your Qualifications

- Experience delivering clinical care, preferably in an out-patient or in-home setting
- Prior experience working with older adults (65+) is strongly preferred
- Active Medical Assistant certification
- Basic proficiency in MS office products
- Experience using Athena is preferred
- Thrives in a fast paced, ever-changing environment, and excited to help build a great organization
- Comfortable with ambiguity and can work independently
- Fluency in Spanish is strongly preferred. Test will be administered to assess proficiency if applicable. 
- US work authorization

Tuberculosis Screening Policy

To ensure the health and safety of our members, if you are selected for this position, your job offer with SCAN will be contingent on providing proof of Tuberculosis screening upon hire or providing proof of a negative screening within the last year. If you have a disability/medical reason or sincerely held religious belief that prevents you to provide information required in this policy, SCAN will initiate and engage in the interactive process to evaluate what, if any, reasonable accommodations may be available.

What's in it for you?

• Base salary range: $20.00 to $25.00 per hour

• An annual employee bonus program

• Robust Wellness Program

• Generous paid-time-off (PTO)

• Eleven paid holidays per year, plus 1 floating holiday, plus 1 birthday holiday

• Excellent 401(k) Retirement Saving Plan with employer match and contribution

• Robust employee recognition program

• Tuition reimbursement

• An opportunity to become part of a team that makes a difference to our members and our community every day!

We're always looking for talented people to join our team!  Qualified applicants are encouraged to apply now!

At Welcome Health we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.

Welcome Health is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required.

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