Medical Assistant- Referrals & Authorizations (Bell, CA)

Welcome Health is redefining what primary care for older adults can look like: deeply personal, relationship driven, and grounded in what matters most to each individual. Built on the principles of geriatric medicine and backed by SCAN Group, Welcome Health delivers care that meets patients where they are, including in home, in clinic, and virtual visits.

Welcome Health is led by a team of clinicians and professionals who believe healthcare works best when time, trust, and humanity are at the center. Our providers are empowered to slow down, listen closely, and build lasting relationships with the people they serve. That same mindset applies to our employees – we invest in them by fostering a supportive environment where clinical excellence, collaboration, and worklife balance are truly valued.

Welcome Health is a place where mission and medicine align – and where meaningful work is done every day, with purpose and pride.

***This position is located in the city of Bell, CA***

The Job

Welcome Health is a medical group providing best in class primary care to older adults in clinic, virtually, and in home. Grounded in the science and art of geriatric medicine, our providers seek to remove the barriers that older adults face in their pursuit of what matters most to them. Our philosophy is based on four underlying principles: 1) deliver high quality care; 2) prioritize the patient experience; 3) provide personalized care centered on the patient’s goals; and 4) leverage a team-based, holistic model of approach to care delivery.

We are seeking an experienced Medical Assistant – Float to support Welcome Health’s clinical operations and provide coverage across our clinic locations as needed. This position will be primarily stationed at our Riverside clinic and will be expected to travel to our other Welcome Health clinic locations when additional staffing coverage or operational support is needed.

This is primarily an in-clinic position and may also include supporting home-based patient care responsibilities as needed.

What you will do:

Work Area Preparation/Maintenance:

• Maintains equipment and medical supplies, including reordering, stocking, cleaning and troubleshooting.
• Maintains examination areas. This includes, preparing exam and treatment rooms with necessary instruments.
• Maintain a clean and sanitary clinic environment through daily cleaning.

Clinical Duties:

• For clinic visits, support the clinician in preparing the patient for the visit, which may include rooming, checking vitals, transcribing medical history, etc.
• Contact patients to collect clinical and psycho-social information
• Coaches or trains patients on how to utilize technology (e.g., tablets) to communicate with the care team and for virtual visits
• Under the supervision of physician or nurse, assists with performing assessments and treatments.
• Responsible for pre-visit preparation (chart prep, labs, x-ray, etc.) ensuring all required items have been completed.
• Sets up exam rooms and checks in patients.
• Prepares patients for examination and treatment. This includes taking patient histories and vital signs, gathering information related to health maintenance, specimen collection, updating health maintenance at patient visit, accurately identifies medication changes, updates allegories at each visit and documenting all patient care given.
• Reports significant findings and pertinent patient observations to clinic physician. Monitors and communicates changes in patient condition.
• Administers specific medications under direction of physician.
• Follows WHMG policies and procedures related to care (i.e. treatment, medication administration, documentation, storage and handling vaccines, sterilization, etc.).
• Performs duties within the MA scope of practice, as defined by the applicable state laws/regulations.
• As directed by the provider, submits referrals, authorizations and medication refill orders, and follows up with the patient accordingly
• Conducts routine quality control checks, including infection control measures, equipment QAs, and checks for expired medication and supplies
• Performs waived laboratory testing
• Schedules diagnostic testing
• Applies or assists with the application of durable medical equipment
• Participates in care team meetings to discuss patient care and clinic operations
• Assists the physician with office procedures: preparing instruments needed for suturing, providing equipment and solutions for biopsies, providing supplies needed for splinting.
• Screens telephone calls for referral to physician.
• Performs administrative or clerical duties as assigned, including filing, reception, scheduling, data entry and patient registration.

Customer Service

• Demonstrates an active concern for all customers (both external and internal) by responding to their needs and expectations in a positive and exemplary manner, thus promoting positive interpersonal relationships.
• Promptly responds to requests for service with courtesy and helpfulness.
• Listens attentively to and empathizes with customers, co-workers and supervisors.
• Explains what he/she does. Gives appropriate information related to services performed making sure it is accurate, complete and understood.
• Attends to customer, co-workers and supervisors needs with a gracious and respectful attitude. Answers all questions with patience and professionalism.
• Adheres to customer service excellence policies and standards.
• Handles complaints in a responsive and professional manner.

Performance Improvement

• Actively identifies and reports opportunities for improvement, seeks solutions and communicates through proper chain of command.
• Actively participates in departmental PI activities including committee involvement, and assisting with formulating and monitoring PI criteria and indicators.
• Demonstrates flexibility and supports changes that improve quality of care, service and operations.

Safety

• Safely performs job duties by maintaining a safe and clean work environment and practicing safe work habits.
• Demonstrates understanding of fire, disaster, safety and infection control policies and attends and completes all required training and meetings in a timely manner.
• Improves skills through continued education and training. Applies and shares new knowledge, skills and information in the work place.

Your Qualifications

- Experience delivering clinical care, preferably in an out-patient or in-home setting
- Prior experience working with older adults (65+) is strongly preferred
- Active Medical Assistant certification
- Basic proficiency in MS office products
- Experience using Athena is preferred
- Thrives in a fast paced, ever-changing environment, and excited to help build a great organization
- Comfortable with ambiguity and can work independently
- Fluency in Spanish is strongly preferred. Test will be administered to assess proficiency if applicable. 
- US work authorization

Tuberculosis Screening Policy

To ensure the health and safety of our members, if you are selected for this position, your job offer with SCAN will be contingent on providing proof of Tuberculosis screening upon hire or providing proof of a negative screening within the last year. If you have a disability/medical reason or sincerely held religious belief that prevents you to provide information required in this policy, SCAN will initiate and engage in the interactive process to evaluate what, if any, reasonable accommodations may be available.

What's in it for you?

• Base salary range: $20.00 to $25.00 per hour
• An annual employee bonus program
• Robust Wellness Program
• Generous paid-time-off (PTO)
• Eleven paid holidays per year, plus 1 floating holiday, plus 1 birthday holiday
• Excellent 401(k) Retirement Saving Plan with employer match and contribution
• Robust employee recognition program
• Tuition reimbursement
• An opportunity to become part of a team that makes a difference to our members and our community every day!

We're always looking for talented people to join our team!  Qualified applicants are encouraged to apply now!

At Welcome Health we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.

Welcome Health is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required.

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