Medical Assistant - Gen Med

ABOUT US:

Community health is about more than just vaccines and checkups. It’s about giving people the resources they need to live their best lives. At Neighborhood, this is our vision:  a community where everyone is healthy and happy. We’re with you every step of the way, with the care you need for each of life’s chapters. At Neighborhood, we are Better Together.

As a private, non-profit 501(C) (3) community health organization, we serve over 500,000 medical, dental, and behavioral health visits from more than 100,000 people annually. We do this in pursuit of our mission to improve the health and happiness of the communities we serve by providing quality care to all, regardless of situation or circumstance.

Since 1969,  our employees have been making this mission a reality.  Regardless of the role, our team focuses on being compassionate, having integrity, being professional, always collaborating, and consistently going above and beyond.  If this sounds like an organization you would like to be a part of, we would love to meet you.

ROLE OVERVIEW and PURPOSE:

The Medical Assistant will support various providers, advanced providers, and registered nurses to provide excellent patient-centered care and services within a dynamic team environment. This role will communicate with patients and performs clinical services to ensure high quality patient care in a fast-paced environment.  

Hours: M-F 7:30 am-4:30pm 1 hour lunch

RESPONSIBILITIES

Direct Patient Care

• Communicates and performs clinical care services with patients
• Takes patient vital signs and obtains patient intake information
• Performs clinical procedures such as blood draws, vaccines, nebulizer treatments, ear lavages, and EKGs
• Discusses patient needs and provides education and resources to patients directly
• Ensures exam rooms are stocked, cleaned, and set up for examinations and procedures

Provider And Team Support

• Coordinates provider workflows to ensure efficient patient care
• Ensures provider has all pertinent information required for each patient visit including diagnostic images, labs and required screenings
• Assists other providers and care teams in women’s health, pediatrics and general medicine departments as needed

Clinical Administration

• Utilizes electronic health records to order, process and document clinical treatment plans for patient as directed by the provider
• Conveys information to patients via telephone or email under the direction of a provider or Registered Nurse
• Provides patient with requested documents after review to ensure forms are complete, accurate and executed by the provider
• Completes ongoing/annual training for position compliance

EDUCATION/EXPERIENCE

• Valid Medical Assistant Certificate from an accredited program required
• Current Basic Life Support (BLS) certification though an American Heart Association (AHA)-approved source is required upon hire and must be maintained as a condition of employment
  • AHA-approved courses include an in-person, hands-on skills check with a certified instructor using a mannequin to demonstrate CPR and emergency response techniques
  • Online-only BLS courses without a live skills check do not meet this requirement
• One year medical assistant experience preferred

ADDITIONAL QUALIFICATIONS (Knowledge, Skills and Abilities)

• Bilingual English/Spanish highly preferred
• Familiarity with medical procedures and terminology
• Proficiency with electronic health records system experience preferred
• Intermediate computer and data entry skills
• Must use sound judgment to anticipate needs of patients and providers
• Flexibility with changing priorities and time sensitive deadlines
• Use emotional and cultural intelligence to provide appropriate communication and patient care
• Exemplify compassion to patients and team members
• Ability to successfully manage multiple tasks simultaneously
• Ability to work as part of a team as well as independently
• Ability to work with highly confidential information in a professional and ethical manner