Medical Assistant II - Riley Pediatrics Muncie Clinic

Medical Assistant II- Riley Pediatrics 

IU Health Ball Memorial Physicians Pediatrics – Muncie

Are you passionate about working with children and families? IU Health Ball Memorial Physicians Pediatrics is seeking a dependable, team-focused Medical Assistant to join our busy and rewarding pediatric practice. If you enjoy a fast-paced environment, building meaningful relationships with patients, and working alongside a supportive team, we'd love to hear from you.

Why Join Our Team?

• Work in a dedicated Pediatrics practice caring for children and their families.
• Be part of a team that describes itself as a family, with strong connections among staff and providers.
• Support high-performing providers in a collaborative, patient-centered environment.
• Take advantage of advancement opportunities through the Medical Assistant Career Ladder.
• Join a clinic with strong employee retention and a commitment to hiring the right fit for the team.
• Requires Certification 
• Status: Full-Time/40 hours per week
• Location: 200 N. Tillotson Ave., Muncie, IN
• Schedule: Monday–Friday with rotating start and end times to support patient access needs. 
  • Example schedules: 
    • Week 1: 8:00 AM – 5:00 PM
    • Week 2: 7:15 AM – 4:00 PM
    • Week 3: 7:15 AM – 5:00 PM
    • Week 4: One late shift (Monday or Wednesday 10:00 AM – 7:00 PM), remaining days 8:00 AM – 5:00 PM, plus rotating Saturday coverage
• Weekend Requirement: One rotating Saturday per month (8:00 AM – 12:00 PM)
• Benefits Designed for You
• 401(k) with employer match
• Tuition reimbursement
• Student loan forgiveness eligibility
• Employee Assistance Program (EAP)
• Healthy Results Wellness Program with bi‑weekly incentives

In this high-volume pediatric clinic, Medical Assistants play a vital role in keeping patient care flowing efficiently throughout the day. 

Responsibilities include:

• Rooming patients and obtaining clinical information
• Administering immunizations
• Performing point-of-care testing
• Supporting refill requests and clinical pools
• Completing pre-visit planning activities
• Assisting with patient documentation and provider paperwork
• Collaborating with providers and teammates to deliver exceptional care
• Patient-facing responsibilities are the priority, and flexibility to support different providers as needed is important.

We're looking for candidates who:

• Enjoy working with children and families
• Are dependable and reliable
• Thrive in a fast-paced clinical environment
• Work well with others and contribute positively to the team
• Stay organized and adaptable throughout a busy day
• Previous pediatric experience is preferred
• Outpatient clinic experience is beneficial
• Strong customer service and teamwork skills

Under the supervision of the designated supervisor and assigned physician, performs duties associated with direct patient care and clinical direction to provide patient care given in accordance with the organization standards. Assures completeness of ordered procedures and treatments, assures smooth patient flow, performs general lab work, instructs patients concerning procedures, treatments and needs, and ensures medical orders and referrals are carried out accurately and in a timely manner. Performs registration and scheduling activities per organizational and departmental procedures. Maintains EMR files and performs general front office functions as needed. May perform computerized physician order entry, only if directed by assigned physician. Expected to precept current MA team members or MA Externs as requested by leadership. 

• AHA Basic Life Support for healthcare workers certification required. Other advanced life support certifications may be required per unit/department specialty according to patient care policies.
• High school diploma or equivalent required. Graduation from a Medical Assistant program required.
• Current certification in medical assisting required from America Association of Medical Assistants (CMA), American Medical Technologists (RMA), National Health Career Association (CCMA), National Center for competency Testing (NCMA), and/or American Medical Certification Association (CMAC).
• Knowledge of OSHA, CLIA, and ADA required.
• Knowledge of ICD-10 and CPT coding required.
• TB validated (to administer or read) or validation obtained within 6 months of hire preferred.
• Knowledge of Business Unit Quality Programs, Meaningful Use and Standard Work Programs and concepts within 6 months of hire.
• Knowledge of standard laboratory and medical procedures.
• Knowledge of insurance plans and third-party payers.
• Ability to master standard clinical competencies per current Clinical policy, Point of Care and Skills Competency checklists.
• Requires basic math and accurate data collection and entry skills.

• Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we’re home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.
• IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report.
• A unique partnership with the Indiana University School of Medicine – one of the nation’s largest medical schools – gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training – advancing healthcare for all.
• With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence.
• At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.
• Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation’s healthiest states.