Medical Assistant/Medical Front Office

NextCare Introduction

NextCare strives to be the leader in high access healthcare, offering urgent care, occupational health, virtual health and primary care services to our patients. With offering services in eleven states (Arizona, Colorado, Kansas, Michigan, Missouri, Nebraska, North Carolina, Oklahoma, Texas, Virginia and Wyoming) and over 165 urgent care clinic locations, we offer exceptional, affordable care to patients across the country.

At NextCare, we constantly strive to provide you with the highest degree of caring, growth, integrity, results and teamwork. These essential core values form the foundation of our relationships with patients, customers, investors, partners and one another. Extraordinarily high-performance standards serve as critical guides for making important clinical and business decisions. The expression of these standards is evident in our behavior, our attitude, and our approach to our daily work. The product of our strict adherence to core values is the ability to harness tremendous organizational energy to achieve our goal of upholding the highest standard for quality and service within the high access healthcare. This unique combination of values, performance standards and commitment serves as the key to our success.

What we are looking for

NextCare Urgent Care is looking for an energetic and enthusiastic Medical Assistant that likes the challenge of a fast pace setting and working in a team environment. We are looking for customer-friendly and passionate employees to be a part of our growing organization where patients and employees are our top priority.

Primary Responsibilities

This is a dual position, performing both Medical Front Office and Medical Assistant duties

When working in the front office you will perform such duties as: keeping patients and families informed of wait times, monitor the flow of patients, process patients for discharge including preparing charges, collecting payment, obtaining all necessary signatures and issuing receipts and assisting with other duties as needed.

As a Medical Assistant you will be caring for patients in the following capacity:

• Assists provider with exams (including patient vitals), procedures and other processes related to direct patient care under direct supervision of the Provider and within the scope of practice of a Medical Assistant.
• Administers all forms of medications per policy and Provider direction and adheres to all safety protocols and procedures for medication administration.
• Will perform blood draws as per direction of the Provider
• May be responsible for urine collection for various testing to include employer drug screens
• May perform splinting and casting
• Conduct various type physicals such as sports physicals
• Performs other related duties specific to urgent care such as ear lavage, wound care and oxygen administration.
• Notifies the provider on duty promptly of all unusual patient occurrences including medication events on an incident report.
• Promptly notifies the Clinic Manager of patient or employee safety concerns.
• Follows guidelines and requirements of laboratory and clinical accreditation policies.
• Must be proficient in EMR/EHR
• Performs other related duties as assigned or described by Company policy.

Additional Laboratory Responsibilities May Include:

• Analytical Testing: Perform moderate-complexity clinical testing across authorized disciplines (e.g., Chemistry, Hematology, Urinalysis) in strict accordance with the laboratory's COLA-approved SOP manual.
• Quality Control & Calibration: Execute and document daily instrument calibrations, quality control (QC) tracking, and corrective actions for out-of-range values prior to reporting patient results.
• COLA Inspection Readiness: Maintain orderly, verifiable, and audit-ready logs for all pre-analytical, analytical, and post-analytical activities to ensure seamless biennial COLA on-site surveys.
• Competency & Training: Participate in mandatory, documented competency assessments (semiannually in the first year of employment, and annually thereafter) covering all six CLIA-mandated elements.
• Proficiency Testing (PT): Successfully test and document blind proficiency testing samples exactly like patient specimens, adhering to strict anti-commingling regulations.
• Specimen & EMR Processing: Accession, process, centrifuge, and evaluate sample integrity, reporting data accurately into the Laboratory Information System (LIS).
• Critical Value Notification: Promptly recognize critical, life-threatening results and follow immediate notification protocols to the attending Texas healthcare provider.

How you will make an impact

The Medical Assistant supports the organization with customer service and treating all of our patients with respect and dignity. They ensure the clinic and front reception area is running smoothly and patient flow at the optimum, as well as provide patient care services in the back office medical setting, which will meet the specific needs of the patient.

Essential Education, Experience and Skills:

Education: Must have a minimum of high school diploma or GED; you will be asked for a copy of your diploma at time of offer, if we are unable to verify your education through the pre-employment background process official transcripts will be requested.

AND

1. Completed an APPROVED (accredited) Medical Assistant training program.

OR

1. Completed an UNAPPROVED (non-accredited) Medical Assistant training program AND a National Certification through one of the following:

• American Association of Medical Assistants (AAMA) - administers the Certified Medical Assistant (CMA) exam and certification; or
• American Medical Technologists (AMT) -- provides the Registered Medical Assistant (RMA) exam and certification to individuals who have completed the AMT criteria; or
• National Healthcareer Association (NHA)-administers the Certified Clinical Medical Assistant (CCMA) exam and certification

OR

1. Completed an UNAPPROVED medical assistant training program AND was employed as a medical assistant for one (1) year or more after program completion OR must have VERIFIABLE work experience directly supervised by Provider or Physician Group for a minimum of 2000 hours or 1 year.

** Other MA education or experience may be considered upon review and approval from Compliance and Regulatory department **

Benefits:

NextCare offers full time employees medical, health savings account, dental, vision, basic life, voluntary employee/spouse/child life, long term disability, short term disability, employee assistance program, critical illness, accident, legal, identity theft and paid time off benefits. Employees of all statuses are offered 401(k) Plan benefits. Employees in select positions are offered shift differential benefits. Benefits are offered per policy and plan rules.

** This job description is not a contract of employment and does not alter the at-will employment relationship. NextCare reserves the right to modify, add, or remove duties and assign other duties as necessary to meet the needs of the business. Employees in this position are expected to be cross-trained and may be assigned to front office or back-office functions, or both, based on clinic staffing needs and business requirements.**