Medical Receptionist
American Family Care West Chester
- Location
- Onsite (West Chester, PA)
- Employment
- Full-time
- Level
- Mid Level
Posted 6 days ago
About the role
AFC Urgent Care is seeking a Medical Receptionist to manage front-desk operations and serve as the first point of contact for patients. The role focuses on delivering exceptional patient experiences while supporting clinic revenue through accurate insurance verification and billing processes.
Skills
Medical reception
Insurance verification
Patient registration
Medical billing
Customer service
EMR/EHR systems
HIPAA compliance
Appointment scheduling
Conflict resolution
Problem solving
Communication skills
Data entry
Revenue cycle management
Financial counseling
Benefits
- Health insurance
- Paid time off
- 401(k)
- Dental insurance
Perks
- Employee discounts
Full job details
Benefits:
- Health insurance
- Paid time off
- 401(k)
- Dental insurance
- Employee discounts
Be the First Smile Our Patients See
At AFC Urgent Care, our Medical Receptionists play a vital role in creating an exceptional patient experience while supporting the financial success of our clinic. We're looking for a friendly, organized, and dependable professional who thrives in a fast-paced healthcare environment and understands the importance of accuracy, compassion, and customer service.
As the first point of contact for our patients, you'll help create a welcoming and efficient experience from check-in to check-out. Beyond greeting patients, you'll serve as a key member of our front-office team, ensuring insurance is verified accurately, patient financial responsibilities are communicated clearly, and billing processes run smoothly.
If you're someone who enjoys helping people, solving problems, and keeping operations running efficiently, we'd love to meet you.
What You'll Do
Deliver an Outstanding Patient Experience
- Welcome patients with warmth, professionalism, and empathy.
- Create a positive first impression and provide exceptional customer service throughout each visit.
- Assist patients with questions regarding appointments, registration, insurance, and billing.
Verify Insurance Coverage & Support Revenue Cycle Success
- Accurately verify insurance eligibility and benefits before services are rendered.
- Review patient demographics and insurance information to prevent claim denials and billing errors.
- Ensure all required documentation is collected and entered correctly.
Explain insurance coverage
- Explain insurance, co-pays, deductibles, and out-of-pocket expenses in a clear and compassionate manner.
- Collect patient payments and process transactions accurately.
- Help patients understand billing processes and available payment options.
Manage Front Desk Operations
- Schedule appointments and maintain patient flow.
- Process patient check-ins and check-outs efficiently.
- Maintain accurate patient records and protect confidential information in accordance with HIPAA regulations.
- Support providers and clinical staff by ensuring administrative processes run smoothly.
What We're Looking For
Required Qualifications
- Previous experience as a Medical Receptionist, Patient Service Representative, Medical Administrative Assistant, or similar role in a healthcare setting.
- Experience verifying insurance eligibility and benefits.
- Knowledge of medical billing processes and insurance terminology.
- Proficiency with electronic medical records (EMR/EHR) systems and standard office technology.
- Strong customer service and communication skills.
Preferred Skills & Attributes
- Detail-oriented with exceptional accuracy and follow-through.
- Ability to explain complex insurance and billing information in a patient-friendly manner.
- Strong problem-solving and conflict-resolution skills.
- Comfortable managing multiple priorities in a fast-paced environment.
- Positive, professional attitude with a commitment to patient satisfaction.
- Ability to maintain confidentiality and uphold HIPAA requirements.
Why Join AFC Urgent Care?
- Develop highly marketable healthcare administration and revenue cycle management skills.
- Gain specialized experience in insurance verification, patient registration, and financial counseling.
- Make a meaningful impact by helping patients navigate healthcare costs and access care with confidence.
- Work alongside a supportive team that values professionalism, compassion, and continuous learning.
Success in This Role Looks Like
- Patients feel welcomed, informed, and cared for during every interaction.
- Insurance is verified accurately and consistently.
- Claims are submitted cleanly with minimal avoidable denials.
- Front desk operations run efficiently and professionally.
- Financial conversations are handled with confidence, empathy, and respect.
If you're passionate about delivering excellent service, enjoy working with people, and have a strong understanding of insurance verification and front-office healthcare operations, we encourage you to apply today.