Medical Receptionist

The Medical Receptionist position increases the efficiency of the Medical Assistants and Providers in the delivery and coordination of medical care; and of the COO in the administration of overall Health Services. The Medical Receptionist is the first person that prospective or current patients see when they visit or call the medical office and extraordinary customer service is required.

The individual in this position is responsible for the overall administrative functions that support the provision of primary medical care to patients, including but not limited to collecting data, assisting the COO and health services leadership in generating reports, maintaining patient charts, scheduling patient appointments, routing faxes appropriately, receiving and processing patient financial payments and other clerical duties to support the work of the COO and health services for quality patient services.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Greet and check in patients; inform new and existing patients of medical office procedures and policy.

2. Register patients according to office protocols, assist patent to complete all necessary forms and documents.

3. Verify and update patient information as required; enter all patient information into data system.

4. Answer and manage incoming calls, respond and comply with requests for information in compliance with privacy and security regulations; following established protocols.

5. Move patients through appointments as scheduled. Check daily and schedule patient appointments on an ongoing basis, filling in cancellations and no-shows.

6. Confirm upcoming appointments and recalls according to office protocol.

7. Maintain and manage patient records in compliance with privacy and security regulations. Safeguard patient privacy and security.

8. Arrange patient charts for appointments according to office protocol.

9. Organize referrals to other specialist, including dental and behavioral health. Dispatch lab work appropriately.

10. Inform patients of fees; collect and receipt payments from patients before treatment.

11. Keep accurate data with all applicable demographic information required by Barnabas and its partners. Prepare weekly and monthly statistical reports in both InSync and Excel. Input appropriate ETO data.

12. Maintain and update volunteer list with changes, additions and any information pertinent to clinic operations. Maintain volunteer time sheets and submit totals monthly to the Data Collector. Prepare and update in-kind value of services received for reporting and auditing purposes.

13. Place orders for non-medical supplies; assist with inventory control and documentation.

14. In coordination with the Dental Manager, performs routine schedule for maintenance of AED, emergency kits and first aid supplies in the office to ensure they are stocked properly and up to date.

15. Sort and distribute incoming and outgoing mail.

16. Update patient education materials and maintain a profession reception area at all times.

17. Trains volunteers assisting in the reception/administrative area.

18. Collaborate with Empowerment team in the enrollment and re-certification of eligibility of patients to receive Barnabas primary medical care services.

Competency (knowledge, skills, abilities): 

1. Communication skills.

2. Internal and external customer service skills with the motivation to offer each day an exceptional service.

3. Information collection and management.

4. Planning and organizing.

5. Accuracy; attention to detail.

6. Computer skills – Microsoft Office.

7. Medical practice management software desired. Proficiency on basic elements required after training; full proficiency within 30 days on the job.

8. Initiative.

9. Adaptability.

10. Bilingual preferred.

Supervisory Responsibilities:

This position has no supervisory responsibilities.

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Additional physical exertion includes carrying equipment and supplies, reaching overhead, and regularly lifting up to 30 pounds.

Position Type and Expected Hours of Work:

This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m. Occasional evening and weekend work may be required as job duties demand.

Travel:

No travel is expected for this position.

Required Education and Experience:

General education degree or high school diploma with three or more years of experience in a medical office setting. Knowledge of medical terminology, procedures, and diagnosis. Knowledge of computer and relevant software applications – Word and Excel. Knowledge of general administrative and clerical procedures.

Preferred Education and Experience:

Knowledge of EMR; proficiency on basic elements required after training. Full proficiency within 30 days on the job.

Additional Eligibility Qualifications (licensure, certification):

Not applicable.

EEO Statement:

It always has been and continues to be Barnabas’s policy that employees should be able to enjoy a work environment free from all forms of unlawful employment discrimination. All decisions regarding recruiting, hiring, promotion, assignment, training, termination, and other terms and conditions of employment will be made without unlawful discrimination on the basis of race, color, national origin, ancestry, sex, sexual orientation, gender identity or expression, religion, age, pregnancy, disability, work-related injury, covered veteran status, political ideology, genetic information, marital status, or any other factor that the law protects from employment discrimination. Individuals will be selected for promotion based on skill and merit.

Additionally, Barnabas prohibits unlawful harassment of its employees, applicants, or independent contractors in any form. Complaints of unlawful employment discrimination or harassment should be reported as defined below. In cases where investigation confirms the allegations, appropriate corrective action will be taken, regardless of whether the inappropriate conduct rises to the level of any violation of law. No employee will suffer retaliation for reporting, in good faith, any violation of Company policy or unlawful discrimination, harassment, or retaliation.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.