Medical Receptionist Lead

Community Health Center of Snohomish County offers competitive wages and a comprehensive benefits package designed to address health, time off, retirement and career-advancement needs.  Benefits available include health insurance (medical/dental/vision), up to 120 hours of vacation time pro-rated by FTE every 12 months, paid sick leave, 10-paid holidays, 403(b) Safe Harbor retirement plan with employer match, disability and life insurance, and more! We also offer $0.75/hour for those who test proficiently in a second language.

Job Summary

The Medical Receptionist Lead operates as an effective team member within the medical clinic and performs a variety of clerical, reception, and administrative or secretarial tasks: answers and screens phone calls, takes messages, schedules appointments, obtains billing information, checks in patients and maintains and files medical charts.  The Lead assists the Practice Manager with other duties, including but not limited to, interviewing and selecting new staff, training, mentoring, scheduling, and cash balancing.

Knowledge, Skills and Abilities

• Reads, speaks, understands and writes proficiently in English.
• Works independently and is self-directed.
• Works effectively in a team environment.
• Demonstrates leadership and basic management skills.
• Organizes, prioritizes, and coordinates multiple activities and tasks.
• Works with high initiative, energy and effectiveness in a fast-paced environment.
• Produces work in high quantity and quality.
• Problem-solves with creativity and ingenuity.
• Remains calm and effective in high pressure and emergency situations.
• Use of multi-line telephones and other office machines.
• Proficiency in the use of Microsoft Office applications; Word, Excel and Outlook.
• Knowledge of medical terminology.

Preferred:

• Bilingual skills.

Education

• High school graduate or equivalent.

Preferred:

• Post high school education in office/clerical coursework.
• Graduate of a Medical/Dental Administrative Assistant Certification program or related field.

Experience

• Customer service related experience working with the general public (2 years).
• Clerical, reception, medical assisting, administrative or secretarial experience (2 years); or a combination of equivalent education and work experience.
• Experience with insurance/billing in a medical setting or healthcare insurance organization.
• Experience with multiple provider scheduling (1 year).

Preferred:

• Supervisory position experience (1 year).
• ICD-10 coding experience.
• Electronic Health Record (EHR) and/or Electronic Practice Management System experience.
• Coaching and/or team building experience.
• Working with low income, multi-ethnic populations.

Job Specific Functions/Performance:

1. Greets patients, interpreters and visitors, in person and by phone, in a prompt, courteous and helpful manner, responds to inquiries, takes messages, and provides accurate information regarding schedules and services.
2. Checks in, registers and schedules patients in the practice management system. Maintains appointment schedule and follows office scheduling policies.
3. Verifies and updates all demographic information in the electronic record at each patient visit.
4. Assists in managing patient flow in a timely and efficient manner. Coordinates distribution of walk-in and add-on patients appropriately. Interfaces with back office regarding walk-in patients, cancellations and delays to ensure smooth patient flow.
5. Routes or files documents and mail appropriately.
6. Assists with insurance eligibility verification.
7. Verifies income for sliding fee patients and assists in the completion of the sliding fee application as delegated.
8. Receives patient payments, answers or appropriately refers billing questions, and maintain appropriate records of all financial transactions. Prepares daily bank deposit, reconcile receipts (including cash, checks and bankcard transactions) assuring accuracy and timeliness of the deposit and ensuring security under cash management and accounting practices.
9. Orders interpreter and transportation services and interfaces with other outside organizations regarding patient services.
10. Assists in confirming appointments as needed.
11. Files, retrieves charts from storage and logs chart movements with accuracy and timeliness to prevent loss of records and ensure confidentiality of patient information.
12. Opens and closes clinic and reception areas for all business hours.
13. Maintains work area and reception lobby in neat and orderly manner.
14. Maintains adequate inventory of office supplies and clinical forms.
15. Performs maintenance and troubleshoot operations of office equipment and machines, to include calculators, copiers, fax, printers, etc.
16. Assists with other departments when called upon.
17. Adheres to organizational infection control practices and written plan.
18. Adheres to attendance standards in order to perform the job functions for daily operations and/or continuity of patient care.

Job Specific Functions/Performance: Lead

1. Acts as a key communicator between Reception and the Practice Manager.
2. As needed, provides reception coverage for breaks, lunches and PTO.
3. Provides guidance to the medical receptionist by monitoring performance, mentoring, and participating in annual performance evaluations.
4. Handles medical reception scheduling and staffing up to the threshold established by the Practice Manager; participates in the recruitment process for medical receptionists.
5. Conducts new medical reception job-specific orientation. Identifies and recommends other training needs and makes recommendations to the Practice Manager.
6. Keeps Practice Manager informed regarding deviations in medical receptionist time records and approves overtime up to the threshold established by the Practice Manager.
7. Provides assistance for ensuring protocols are followed and seeks counsel from Practice Manager for more complex problems.
8. Coordinates the data collection for reports, audits and quality reviews as assigned.
9. Oversees inventory and ordering of routine supplies.

CHC is an Equal Employment Opportunity/Affirmative Action Employer (EEO/AA)/At-will employer.