Medical Receptionist: (Ophthalmology Practice)

Reports To: Billing Director

FLSA Status: Non-Exempt

Location: Renton, Washington (425 SW 41st Street, Renton, WA 98057)

Schedule: Full-Time

Travel: Some travel may be required for staffing assistance at the Bellevue, WA location.

Job Summary

SVML Patient Experience Specialists’ contribute to SharpeVision’s success by providing superior customer service to all patients. This job creates the SharpeVision experience for our patients by providing them with prompt service, quality care and maintaining a clean and comfortable clinic environment. 

All SharpeVision’s employees must continuously demonstrate our 5 core values:

• Committed to Growth (Personal & Professional)
• Be an Excellent Communicator
• Have Fanatical Attention to Detail
• Be Genuine and Authentic
• Be Patient-Focused

 Essential Duties and Responsibilities include the following (other duties may be assigned):

• Act with integrity, honesty and knowledge that promote the culture and values of SharpeVision.
• Maintain a calm demeanor during periods of high volume or unusual events to keep the center operating to standard and to set a positive example for the team.
• Anticipate patient needs by constantly evaluating the environment and patients for cues.
• Communicate information to the Center Director so that the team can respond as necessary to create the SharpeVision experience for each patient.
• Deliver superior customer service to all patients by acting with a patient-focused attitude and building a personal connection with the patient. Discover and respond to patient needs.
• Follow SharpeVision’s operational policies and procedures and meet center standards.
• Maintain a clean and organized workspace so that team members can locate resources as needed.
• Provide quality care for all patients by adhering to all standards. Follow health, safety and sanitation guidelines.
• Maintain regular and consistent attendance and punctuality.
• Engage with and understand our patients, including discovering and responding to patient needs through clear and pleasant communication. Supporting proper patient check-in and check-out to ensure the SharpeVision way of patient care.
• Give the best service to our patients which may require being flexible in performing different tasks within the center.
• Help grow surgical volume by encouraging and facilitating patients for treatment.
• Help with insurance verification, pre-authorizations, and payment collections.
• Ensure proper scheduling protocols are in place to ensure excellent clinical flow.
• Support the referral flow process to ensure timely and accurate responses to referring providers and patients.
• Support call flow with patient requests as well as outreach to patients for followups and new patient leads.
• Prioritize multiple tasks in a fast-paced environment.
• Demonstrate organization and follow-through.

In addition to a modern, progressive and friendly team culture, we offer:

• Competitive Pay
• Free LASIK
• Medical/Dental/Vision Insurance
• 14 Days Paid Time Off (Accrual Increases after 1 Year)
• 9 Paid  Holidays- Including Birthday Holiday
• 401(k) Plan with 6% Match
• Group Life Insurance
• Long & Short Term Disability Insurance
• FSA/ HSA options
• Accidental, Hospitalization, and Critical Illness Benefits Options
• Employer paid Figs scrubs
• Continuing Education Allowance Benefits 
• Employee Recognition Program which allows for rewards, gift cards, Amazon purchases, and much more!
• A Beautiful Work Environment

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

High school diploma or GED required. Associate or Bachelor’s Degree Preferred. No direct healthcare experience required but is highly desired, particularly in Ophthalmology. A range of experience from different industries and roles that combine the desired skills is valued. Ideal candidates include those with client-facing customer service or sales experience in high-end establishments including concierge medicine, spa, hotel, fine dining, retail or membership clubs.

Language Ability:

Fluency of the English language. Excellent oral and written comprehension and expression. Speech clarity and recognition. Active learning and listening. Ability to respond to common inquiries and provide information to patients and colleagues. Strong communication and interpersonal skills. Ability to request clarification when needed.

Math Ability:

Ability to use mathematical methods or formulas for general business calculations. Ability to calculate percentages. Ability to compile, tabulate, or verify information or data.

Reasoning Ability:

Ability to collect data and establish facts. Ability to use logic. Ability to identify information by categorizing and recognizing differences or similarities.

Computer Skills:

Microsoft Windows, Microsoft Office Suite, Email, Calendar and Scheduling Software, Medical Software, Internet, Data Entry

Certificates and Licenses:

None required.

Supervisory Responsibilities:

This position has no direct reports.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually low to moderate. The work environment is indoors and environmentally controlled. Work environment is structured. May have exposure to disease or infections.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands and arms to handle, grasp, position, move and control objects and tools; reach with hands and arms; and talk and hear. Specific vision abilities required by this job include near vision, distance vision, depth perception and ability to adjust focus.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

SVML is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.