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PHLEBOTOMY OFFICE COORDINATOR

Methodist Hospitals

Location
Onsite (Merrillville, IN)
Employment
Full-time
Level
Senior Level
Posted 1 day ago

About the role

Methodist Hospitals seeks a Phlebotomy Office Coordinator to manage workflow, oversee inventory, and ensure efficient specimen processing in Merrillville, Indiana. The role serves as a resource for staff and students while maintaining strict adherence to safety and HIPAA protocols.

Skills

Phlebotomy Laboratory testing Workflow coordination Inventory management Training Specimen processing Communication Leadership Interpersonal skills Patient care HIPAA compliance Problem solving Data entry Customer service

Full job details

Overview

The positon requires coordination phlebotomy workflow in an effective manner by making real time necessary adjustments to meet customer’s needs. It provides the phlebotomist a resource to resource issue and brings efficiency to the department.

Responsibilities

PRINCIPAL DUTIES AND RESPONSIBILITIES (Essential Functions)

  • Performs Phlebotomy & processes laboratory tests, as required, following approved protocols. 
  • Coordinate all front office functions, including addressing customer’s needs organizing workflow, making adjustments to assignments & Inventory Management. 
  • Serves as a phlebotomy resource to clarify ordering & specimen’s issues. 
  • Oversees training of new employees & clinical students in a meaningful, effective manner. 
  • Managers & processes MethCare Outreach specimens in a timely fashion. Resolves problems related to specimens, orders & supplies. Resolve issues related to MEL accounts. 
  • Works with LIS analyst to resolve any IS/IT related issues including Fax transmissions. 
  • Strictly adhere to National Patient Safety Goals, HIPAA Guidelines and AIDET Expectations. 
  • Interacts effectively with Physicians, Patients and other Support Services. Responds to customer’s concerns and comfort positively.   Answers phone calls promptly and professionally.
  • Performs other duties as needed and/or assigned.

    • Qualifications

    KNOWLEDGE, SKILLS AND ABILITIES

    • General knowledge of Phlebotomy procedures and practices.
    • Demonstrated oral & written communication skills.
    • Excellent interpersonal & leadership skills.
    • Ability to work independently in a team environment.
    • Energetic, self-motivated & driven.
    • Ability to provide compassionate patient care orientation

     

    EDUCATION, EXPERIENCE AND CERTIFICATIONS

    • High School Diploma in general education is required.
    • Successful completion of a Phlebotomy Program from an approved institute.
    • Five years minimum of working as a phlebotomist in a hospital environment.
    • PBT (ASCP) or Equivalent within two years of hire.

     

    STANDARDS OF BEHAVIORMeets the Standards of Behavior as outlined in Personnel Policy and Procedure #1, Employee Relations Code.CONFIDENTIALITY/HIPAA/CORPORATE COMPLIANCEDemonstrates knowledge of procedures for protecting and maintaining security, confidentiality and integrity of employee, patient, family, organizational and other medical information. Understands and supports the commitment of Methodist Hospitals in adhering to federal, state and local laws, rules and regulations governing ethical business practices for healthcare providers.DISCLAIMER - The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. The statements are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.