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Phone Triage Medical Assistant

University Physicians' Association

Location
Onsite (Knoxville, TN)
Employment
Full-time
Level
Entry Level
Posted 2 weeks ago

About the role

University Physicians' Association is seeking a Phone Triage Medical Assistant for GI For Kids in Knoxville, TN. The role involves assessing patient medical needs, coordinating with physicians, and managing scheduling and prior authorizations to ensure a seamless patient experience.

Skills

Phone Triage Medical Documentation Electronic Medical Records Patient Assessment Patient Instruction Scheduling Prior Authorizations Pre-certification Test Result Communication Prescription Refills Time Management Communication Skills Attention To Detail Organization

Benefits

  • Paid Time Off
  • Sick Leave
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Short Term Disability
  • Long Term Disability
  • 401k
  • Life Insurance
  • Critical Illness Insurance
  • Employee Assistance Program

Full job details

Description

University Physicians’ Association is seeking qualified applicants for Phone Triage Medical Assistant position for GI FOR KIDS in Knoxville, TN. Candidates must be detail-oriented and able to work under deadlines in a very fast-paced office. Applicants must be familiar with electronic medical record documentation, assessing the level of care needed, giving patient instructions, and making the patients their top priority. This position will work closely with physicians to provide a seamless patient experience.


Job duties include but are not limited to:

Answering calls from patients, and assessing their medical needs, accurately recording symptoms, existing health problems, relevant history of medical issues, assisting patients with scheduling, prior authorizations, obtaining pre-certs for MRIs and CTs, communicating test results, managing prescription refills according to compliance and protocol, and various other tasks. This position also requires the ability to establish and maintain professional relationships with physicians, patients and their families while conveying a positive image of the practice.


Position: Full-Time, 40-hours Monday - Friday, 8:00am to 4:30pm.


Full benefit package available including PTO, Sick Leave, Medical, Dental, Vision, STD, LTD, 401k with company match and immediate vesting, Life Insurance, Critical Illness, EAP, and more!

Requirements

Strong communication skills, attention to detail, time management, and organization are critical to the overall success of the candidate.


Minimum of 1-year previous medical experience.


Medical Assistant Certification is preferred.