Certified Medical Assistant (Heights)

Role Overview  

The Medical Assistant is a multiskilled health professional who works collaboratively with healthcare providers to deliver high-quality, patient centered care. Trained in both administrative and clinical functions, the Medical Assistant supports efficient clinic operations, ensures patient comfort and safety, and contributes to a positive care experience.  

Areas of Accountability 

This position is directly accountable for the following key areas: 

1. Patient Experience & Customer Service 

• Provide exceptional, welcoming, and professional interaction for every patient. 

• Demonstrate a positive attitude, empathy, optimism, and a strong commitment to service. 

• Assist patients by identifying needs, answering questions, and finding timely solutions. 

• Communicate clearly using proper language, grammar, tone, and professionalism. 

1. Administrative Support 

• Perform front desk reception duties, including greeting patients with professionalism and warmth. 

• Answer phones, schedule appointments, and provide instructions for the registration process. 

• Complete and maintain medical records following organizational standards. 

• Prepare and type correspondence; process mail and manage office communications. 

• Process, code, and complete insurance claim forms accurately. 

• Perform purchasing, inventory management, and equipment maintenance tasks. 

• Use computer-based systems for billing, transcription, scheduling, insurance claims, accounts receivable, and database entry. 

• Arrange hospital admissions, radiology appointments, and external referrals. 

• Call prescriptions into pharmacies by provider’s orders. 

1. Clinical Care & Patient Support 

• Welcome and room patients, ensuring a warm and supportive experience. 

• Measure and document vital signs, patient histories, allergies, and chief complaints. 

• Provide patient education regarding medications, treatments, chronic disease management, and special diets. 

• Prepare patients for examinations and perform routine screening tests. 

• Assist providers with exams, minor procedures, and office surgeries. 

• Prepare lab forms, perform phlebotomy, and collect various lab specimens. 

• Conduct basic laboratory tests and ensure proper documentation. 

• Follow the “Time Out” protocol for all procedures. 

• Demonstrate familiarity with Ryan White, Title X, and Sliding Fee Scale documentation requirements. 

• Perform EKGs; assist with X-ray and physical therapy procedures when needed. 

• Administer medications and injections (IM, vaccines, antibiotics, hormonal, etc.) under provider orders. 

• Change dressings, apply bandages, and provide first aid treatments. 

• Sterilize instruments; maintain exam rooms, supplies, and equipment. 

• Dispose of biohazard materials in compliance with OSHA standards. 

• Practice all OSHA safety procedures consistently. 

• Enter high-quality clinical documentation that meets legal, ethical, and organizational standards. 

• Participate in quality management and quality assurance initiatives. 

1. Medication, Record, & Communication Management 

• Sort and fax approved prescription refills to pharmacies. 

• Coordinate referrals, radiology orders, and laboratory orders while verifying insurance requirements. 

• Prepare, release, and obtain medical records upon receipt of proper patient authorization. 

• Scan relevant documents into the EHR promptly for provider accessibility. 

• Check phone messages regularly and return calls promptly, or route them to the appropriate team member. 

• Follow organizational medication policies for administering, receiving, storing, and transferring medications and vaccines. 

1. Compliance, Safety, & Operational Support 

• Complete daily and monthly assigned tasks, including POCT controls and documentation. 

• Maintain required training for Food Bank and Food RX programs. 

• Complete ASN TVFC state training modules related to vaccine storage, handling, transferring, and data logger use. 

• Follow guidelines for ordering, managing, and storing private vaccines and medications. 

• Demonstrate understanding of incident reporting and the protocol for calling clinical codes. 

• Maintain knowledge of clinic life safety components (emergency exits, fire extinguishers, spill kits, eye wash stations). 

• Provide input on quality improvement projects and support operational benchmarks. 

• Perform additional duties assigned to support clinic operations and patient safety. 

1. Flexibility & Additional Responsibilities 

• Provide cross coverage to other clinics as needed. 

• Adapt to changing priorities and assist with tasks outside of routine responsibilities as needed. 

• Perform additional duties or special projects assigned to support organization operations. 

• Understand that the responsibilities listed are not intended to be all-inclusive and may evolve based on the needs of the clinic. 

Education, Licensure/Certification: 

• High school diploma or GED required. 

• Medical Assistant Certification is required. 

• BLS (Basic Life Support) Certification required. 

Experience, Skills/Abilities Related Requirements: 

• Bilingual proficiency in English and Spanish is preferred to support effective communication with patients, though candidates who are not bilingual are still encouraged to apply. 

• Experience working with patients, clients, or the public in a fast-paced environment preferred. 

• Demonstrated competency in communication, problem-solving, and maintaining professionalism under pressure. 

• Soft skills such as empathy, adaptability, teamwork, and a service-oriented mindset. 

• Proficiency with electronic health records (EHR) systems, scheduling software, and basic office technology and software preferred. 

Continuing Education and Training Requirements: 

• Participates in all required training and continuing education as outlined by the organization, funding sources, and any applicable licensure requirements. 

• Maintain Medical Assistant Certification. 

• Maintain BLS (Basic Life Support) Certification.