Medical Administrative Assistant

Medical Administrative Assistant | RIA Neurovascular - Denver, Colorado
Reporting to RIA Neurovascular Clinic Supervisor

Employment Type: Full Time

Radiology Imaging Associates (RIA) is comprised of over 100 radiologists. All with exceptional skill and expertise, most are fellowship-trained in their field of specialty for additional certification. We are dedicated to accurate and efficient patient diagnoses no matter their condition. Our interventional radiologists perform some of the most leading-edge treatments available today. We partner with primary care physicians and hospitals across Colorado and Hawaii to provide a resource for both patients and physicians.

Summary of Position
The Medical Administrative Assistant largely supports the administrative operational aspects of RIA Neurovascular. Duties typically include, but are not limited to, scheduling patient exams and office visits, processing imaging requests and referrals, obtaining prior authorizations for services, assisting with front-office responsibilities, obtaining patient vital signs, and rooming patients. This role also provides additional assistance to other departments on an as-needed basis

Primary Responsibilities:

• Direct workflow for RIA Neurovascular Clinic - This position is ~90% administrative
• Provides professional customer service by greeting patients, front desk duties with answering phones, setting up office visits with established patients and new patients
• Assists patients with questions, concerns or directions
• Front desk check-in including: collecting paper work, insurance and identification and entering information into the electronic medical record
• Work with various computer interfaces
• Maintain clean and orderly waiting area and exam rooms
• Prepares patients to be seen by Physician, NP, or PA by bringing patient to clinic room and recording initial concerns
• Responsible for documenting vital signs to include blood pressures, pulse ox, heart rate, and temperature, height and weight
• Documents patient’s medical information, including medical history and other pertinent information into patients Electronic Medical Record
• Contact referring physician offices to obtain records and coordinate care
• Prepares and organizes all paperwork and previous exams/reports for the Radiologist prior to patient’s appointment
• Coordinate proper and complete scheduling of same-day add-on patients, including obtaining all necessary information on short notice
• Collaborate with staff/radiologists, referring physician offices, and patients in order to identify and correct patient-related issues
• Process imaging orders and schedule follow-up appointments once imaging completed
• Assist with processing new patient referrals
• Obtaining prior authorizations for services when needed
• Demonstrates positive interpersonal relationships with patients, patient family member, co-workers and providers
• Maintain strict confidentiality and adhere to all HIPAA guidelines and regulations
• All other duties, as assigned by office manager and office lead

Experience/Skill Requirements:

• Previous medical office experience required, but willing to accept various backgrounds
• Excellent customer service skills with ability to effectively communicate with internal staff/radiologists, referring physician offices, and patients
• Strong verbal and written communication
• Medical terminology and scheduling experience preferred
• Excellent interpersonal skills
• Team player
• Organized and detail oriented
• Computer skills and knowledge
• Must be able to multi-task and work in a fast paced environment
• Must be dependable, flexible and reliable

Compensation is between $20 to $26 per hour

In accordance with Colorado law, the range provided is Radiology Imaging Associate’s reasonable estimate of the base compensation for this role, and is based on non-discriminatory factors such as experience, knowledge, skills, and abilities. This position will accept applications on an ongoing basis and will remain open until filled.

Our Benefits Include:

• Medical, dental, and vision insurance

• Term life insurance, AD&D, and EAP

• Long Term Disability

• Generous Paid Time Off

• Paid holidays

• Voluntary income protection options (ie. supplemental life insurance, accident, critical illness)

• Profit-sharing 401(k) retirement plan

• Tuition reimbursement

Full-time employees will become eligible for benefits on the 1st day of the month following 30 days of employment. Part-time employees may have access to some of these benefits, which may be on a pro-rated basis. PRN employees are not eligible for benefits.