Medical Assistant 2

JOB SUMMARY

Under the direct supervision of the Orthopaedic Institute Practice Supervisor and Manager, guided by policies and procedures of the Ambulatory Services, and in collaboration with the clinical staff and the physician leadership, the Hospital Assistant II assists in the delivery of care to patients in an ambulatory multi-specialty group practice.  Work includes a variety of personal care and nursing procedures including assuring positive care outcomes. S/he will perform assigned patient care and laboratory procedures in support of the primary and specialty care services provided to patients within the practice. S/he is required to adhere to the Telephone and House Standards as adopted by the MedicalCenter.  Exemplary customer service is essential.

REPORTING RELATIONSHIPS

Reports to Practice Supervisor/Manager.

Responsibilities

DUTIES & ESSENTIAL JOB FUNCTIONS

% 

of time

Essential Function (Yes/No)

Key Responsibilities

(To be completed by Supervisor)

50

Y

Clinical

1. Performs routine clinical functions and documents in patient chart, including but not limited to vital signs, height, weight, pain screening and documentation of chief complaints and current medications.

2. Assists patients in preparation for exam and/or procedures.   Rooming of patients.  Prepare room for exam, i.e. pulling up electronic medical records and x-ray studies.

3. Performs medication reconciliation in prep for provider.

4. Performs cast application and removal.

5. Transports patients as directed.

6. Monitors patient flow in and out of the clinic.  Updated tracking board and Expeditor light system (OI).

7. Obtains specimens and performs simple laboratory procedures as directed.

8. Performs clinical activities in an accurate and timely manner.

9. Ensures that x-ray films are available for each patient’s visit.

10. Assist with the instruction of crutches, canes, and walker ambulation.

11. Documents all patient care activities, results, patient related communication and enter this information into the medical record as appropriate.

12. Checks medications supplies for expiration on a monthly basis; discards when expired.

1. Complies with all Ambulatory Services and Medical Center policies and procedures for infection control, safety, administrative and clinical practice.  Complies with activities mandated by JCAHO/Title 22.

2. Completion of annual competency testing.

    

20

Y

Communication

1. Demonstrates courtesy, common sense and follow through in all telephone communications, maintaining the Medical Center Telephone Standards.

2. Ensures a professional and helpful working environment by upholding the House Standards as adopted by the MedicalCenter.

3. Shares pertinent information and observations with other health team members.

4. Identifies and communicates problems to the nursing staff or appropriate supervisor.

5. Offers suggestions for change or improvement in clinic/practice operations

6. Works in a collaborative manner.   Being a team player is essential.

20

Y

Operations Maintenance

1. Maintains clean, well-stocked examination rooms.  Responsible for ordering and maintaining supplies.
2. Maintains supply standards as directed by nursing staff or appropriate supervisor.
3. Adheres to infection control procedures as outlined in the Infection Control Manual.
4. Adheres to the Ambulatory Services policy and procedures for the cleaning, disinfecting and sterilizing of equipment.
5. Completes refrigerator log per Medical Center Policy.
6. Ensures that medication cabinets, needles and syringes are locked
7. Completes AED daily check (where applicable such as OI).

10

Y

Other Functions and Responsibilities

1. Follows all department and Medical Center policies, procedures, and work rules.

2. Maintains confidentiality in matters related to patients and staff.

3. Follows House and Telephone standards as established by Medical Center (e.g., able to state the mission of the organization, greets customers, offers assistance, uses a friendly tone of voice)

4. Demonstrates ability to work cooperatively with others.

5. Maintains open communication channels with all members of the health care team.

6. Communicates well with patients and families.

7. Knowledgeable about and adheres to all applicable Medical Center and department specific infection control, health and safety policies and procedures, including annual safety training.

8. Starts work at scheduled time and completes work on time.

9. Follows guidelines on use of sick and vacation leave.

10. Complies with dress code, including appropriate identification

11. Maintains a safe, clean and functional work environment.

12. Sets appropriate priorities among elements in work duties.

13. Uses appropriate chain of command when applicable, e.g. problem solving, seeking information.

14. Orientation and training of new staff.

15. Cross train to front desk registration and call center.

16. Covers various pods as a float – sports, Arthroplasty, Trauma, Hand, Foot, Spine and others as designated.

17. Prepares disability forms.

18. Other duties as assigned by supervisor.

19. Assists with retrieving phone messages

100%

LIVING PRIDE STANDARDS

Service Excellence

• Demonstrates service excellence by following the Everyday PRIDE Guide with the UCSF Medical Center standards and expectations for communication and behavior.  These standards and expectations convey specific behavior associated with the Medical Center’s values: Professionalism, Respect, Integrity, Diversity and Excellence, and provide guidance on how we communicate with patients, visitors, faculty, staff, and students, virtually everyone, every day and with every encounter. These standards include, but are not limited to: personal appearance, acknowledging and greeting all patients and families, introductions using AIDET, managing up, service recovery, managing delays and expectations, phone standards, electronic communication, team work, cultural sensitivity and competency.   
• Uses effective communication skills with patients and staff; demonstrates proper telephone techniques and etiquette; acts as an escort to any patient or family member needing directions; shows sensitivity to differences of culture; demonstrates a positive and supportive manner in which patients / families/ colleagues perceive interactions as positive and supportive. Exhibits team work skills to positively acknowledge and recognize other colleagues, and uses personal experiences to model and teach Living PRIDE standards. 
• Exhibits tact and professionalism in difficult situations according to PRIDE Values and Practices
• Demonstrates an understanding of and adheres to privacy, confidentiality, and security policies and procedures related to Protected Health Information (PHI) or other sensitive and personal information.
• Demonstrates an understanding of and adheres to safety and infection control policies and procedures.
• Assumes accountability for improving quality metrics associated with department/unit and meeting organizational/departmental targets. 

Work Environment

• Keeps working areas neat, orderly and clutter-free, including the hallways.  Adheres to cleaning processes and puts things back where they belong. Removes and reports broken equipment and furniture.
• Picks up and disposes of any litter found throughout entire facility. 
• Posts flyers and posters in designated areas only; does not post on walls, doors or windows.
• Knows where the Environment of Care Manual is kept in department; corrects or reports unsafe conditions to the appropriate departments. 
• Protects the physical environment and equipment from damage and theft.

OTHER FUNCTIONS AND RESPONSIBILITIES

• Performs other duties as assigned.

Qualifications

REQUIRED QUALIFICATIONS

• This position requires flexibility to orient and work at all UCSF Medical Center locations.

• Ability to work in busy, team-oriented environment.

• Excellent interpersonal/communication skills to effectively interact with a diverse professional and patient population.
• Ability to understand and communicate effectively in English both orally and in writing.
• Ability to perform basic arithmetic computations (addition, subtraction, multiplication, division).
• Willingness to learn new task.
• Ability to organize and effectively set priorities.
• Knowledge of medical terminology appropriate to the responsibilities of the job.
• High School Diploma or GED certificate.
• Prior experience in medical office environment.

PREFERRED QUALIFICATION

• Graduated from an accredited Medical Assisting program

• Phlebotomy certification

• 3 months of experience

REQUIRED LICENSES/CERTIFICATIONS

• Certified Medical Assistant or equivalent combination of training and experience 
• BLS card from the American Heart Association

POPULATIONS SERVED

Child                 

Adolescent     

Adult              

Geriatric