Medical Assistant 2 (ENDO HAYES)

JOB SUMMARY

Under the general supervision of the practice supervisor, guided by the policies and procedures of the Transplant Service, the Department of Surgery, and the Ambulatory Services. The Hospital Assistant II is responsible for all functions associated with supporting the kidney and/or liver transplant program. They will perform assigned Yes procedures in support of the care services provided to patients within the practice. The incumbent consistently projects as a professional and courteous demeanor; the Hospital Assistant is required to comply with the Medical Center House and Telephone Standards.

In support of the abdominal transplant program, the incumbent will: 

• Staff all clinics as assigned,

• Perform routine duties in clinic, including vital signs, weight, and medication review

• Perform assigned duties in the transplant office in support of post-transplant patient management.  These duties include scheduling studies and tests, completing medication refill requests, and sending orders to requested labs and other facilities. 

• Communicate with patients about plan of care. 

• Work collaboratively with the clinical staff, including other MAs, LVNs, RNs, MDs, and APPs.

REPORTING RELATIONSHIPS

None, this is not a supervisor position.

Responsibilities

DUTIES & ESSENTIAL JOB FUNCTIONS

% 

of time

Essential Function (Yes/No)

Key Responsibilities

(To be completed by Supervisor)

20

Handles medication refills, lab orders, and other office functions appropriate for a medical assistant. 

10

10

Ensures APEX and Tele Results data entry is precise, complete and completed in a timely manner 

10

Collects all results (lab, testing, etc.) as needed in preparation for clinic (post or non-transplant surgical) 

5

Reports to Hospital Blank Assist 3 any clinic operation issues impacting patient care

10

Provides back up for colleagues when needed

10

Performs routine clinical functions and documents in electronic medical record (APEX), including but not limited to vital signs, height, weight, medication reconciliation and documentation of chief complaint.

5

Document use of interpreter as appropriate.  Work with interpreting services to facilitate interpreter participation for medical appointments in person, by phone, or by video ( if available)

5

Assists nurses and providers and patients in preparation for exam and /or procedures.

5

Monitors patient flow in and out of the clinic

5

Updates and maintains pharmacy information in electronic medical record (APEX)

5

Other duties as assigned

100%

LIVING PRIDE STANDARDS

Service Excellence

• Demonstrates service excellence by following the Everyday PRIDE Guide with the UCSF Medical Center standards and expectations for communication and behavior.  These standards and expectations convey specific behavior associated with the Medical Center’s values: Professionalism, Respect, Integrity, Diversity and Excellence, and provide guidance on how we communicate with patients, visitors, faculty, staff, and students, virtually everyone, every day and with every encounter. These standards include, but are not limited to personal appearance, acknowledging and greeting all patients and families, introductions using AIDET, managing up, service recovery, managing delays and expectations, phone standards, electronic communication, teamwork, cultural sensitivity, and competency.   

• Uses effective communication skills with patients and staff; demonstrates proper telephone techniques and etiquette; acts as an escort to any patient or family member needing directions; shows sensitivity to differences of culture; demonstrates a positive and supportive way patients / families/ colleagues perceive interactions as positive and supportive. Exhibits teamwork skills to positively acknowledge and recognize other colleagues and use personal experiences to model and teach Living PRIDE standards. 

• Exhibits tact and professionalism in difficult situations according to PRIDE Values and Practices

• Demonstrates an understanding of and adheres to privacy, confidentiality, and security policies and procedures related to Protected Health Information (PHI) or other sensitive and personal information.

• Demonstrates an understanding of and adheres to safety and infection control policies and procedures.

• Assumes accountability for improving quality metrics associated with department/unit and meeting organizational/departmental targets. 

   

Work Environment

• Keeps working areas neat, orderly, and clutter-free, including the hallways.  Adheres to cleaning processes and puts things back where they belong. Removes and reports of broken equipment and furniture.

• Pick up and dispose of any litter found throughout the entire facility. 

• Posts flyers and posters in designated areas only; do not post on walls, doors, or windows.

• Knows where the Environment of Care Manual is kept in department; corrects or reports unsafe conditions to the appropriate departments. 

• Protects the physical environment and equipment from damage and theft.

OTHER FUNCTIONS AND RESPONSIBILITIES

• Performs other duties as assigned.

Qualifications