Medical Assistant (Dermatology - A)

Peraza Dermatology Group is a family-owned, general dermatology practice focused on providing patients with the best skin care and treatment. The practice has grown over the last 40 years, with offices in Claremont, Hanover/Lebanon, New London, Derry, NH, and Windsor, VT. Peraza Dermatology believes in putting patients first, is committed to honesty and integrity in all things, believes in teaching/learning with open ideas, encourages high-performance and accountability, and insists on respectful, constructive team interactions to create a rewarding place to work.

The practice provides a comprehensive compensation and benefits package, including competitive wages, a generous benefits package with health insurance, a 401(k) with a match, paid time off, opportunities for learning and advancement, and a collaborative work environment.

Practice CORE Values:

The mission of Peraza Dermatology Group (PDG) is to provide the highest quality of dermatologic care to each patient in a personal, respectful, and ethical manner. Such care recognizes the importance of quality service to patients and co-workers. In this context, each employee has the following responsibilities as an individual contributor:

• We place the interests of our patients first.
• We are committed to honesty and integrity in all our relationships with patients and colleagues.
• We are a learning practice, open to new ideas. We are honest, and we learn from our mistakes. We do not repeat them.
• We operate as a meritocracy, where high performance is encouraged, and each of us is accountable for our decisions.
• We insist on respectful, constructive team interactions to create a rewarding place to work and operate. We make decisions in a true spirit of collaboration and partnership.

Job Summary:

The Medical Assistant position is responsible for performing a wide variety of clerical and clinical duties. The position requires travel to each Peraza Dermatology Group office location to support the physician or physician assistant at that office during the scheduled shift. Clinical duties vary, and it is important to remain flexible and willing to help when needed. Patient care comes first and foremost. It is imperative that patients feel comfortable and at ease, as well as that they verify and follow through on the instructions of the physician or physician assistant. Given the nature of this work, it is necessary to adhere to strict confidentiality practices in accordance with HIPAA.

This job may also include travel to nearby clinics within a 35-mile radius from the main employment location, when called upon. Any location traveled to farther than 35 miles will be eligible for mileage reimbursement at the review of their supervising team. *This position supports a Provider and higher-level Medical Assistant in the Claremont location on Monday, Tuesday, and Friday; the Lebanon location on Wednesdays; and Thursdays are to be determined. It is important that this role can accommodate traveling to each location for each scheduled shift and remain flexible to travel to other locations as necessary.*

Essential Workplace Duties:

• Responsible - Works independently, in a safe and appropriate manner. Demonstrates both problem-solving and problem-prevention skills. Takes ownership of delivery results.
• Teamwork - Partner with coworkers to achieve results, treating everyone with respect regardless of differences in background or job type.
• Sensitive - Displays sensitivity to the needs of patients and co-workers, always maintains privacy and confidentiality. Demonstrates good communication skills and empathy.
• Friendly - Make eye contact and smile, greet and welcome every patient and colleague. Treat the people we serve as guests and coworkers as partners.
• Professional - Presents a professional appearance and attitude.
• Coordinated - Organizes and delivers service in the proper order. Displays excellent organizational skills and utilizes resources wisely.
• Dependable - Must always be punctual and have satisfactory attendance.
• Safety - Required to comply with all safety procedures while performing job-related duties/tasks in order to protect themselves and our patients from injury. Maintain a safe and clean work environment.
• Adaptation - Adapts well to change, embraces new ways of doing things, and reframes problems into opportunities.
• Effectiveness - Meets all the requirements of the position. Works carefully and precisely, with attention to detail.

Essential Job (Role) Duties:

• Prepare patients for their examinations; retrieve patient history and obtain a reason for the visit, taking vital signs (on rare occasions).
• Scribe for the provider on the iPad; including the input of medication refills and orders for general lab tests directed by the provider.
• Assist the provider with all examinations and procedures.
• Clean exam rooms after each patient visit, as well as properly dispose of soiled materials per the Safety Program.
• Properly clean and sanitize medical supplies and equipment.
• Complete prior authorizations for prescriptions and/or procedures.
• Follow up with patients regarding test results, as well as inform them about different treatment options or plans.
• Comply with all MIPS requirements/documentation consistently and accurately.
• Organize and stock exam rooms with proper supplies, as well as notifying the appropriate person when medical supplies or retail products are low and need to be re-ordered.
• Check the Medical Assistant voicemail and take patient messages routinely throughout each day.
• Assess the general supply needs for each office on a daily basis to make sure that proper supplies and materials are either stocked or sent from the appropriate office.
• Other tasks as needed, such as washing, drying, and folding linens, filling syringes, autoclaving gauze, etc.

Skills:

• Excellent verbal and written communication skills with the ability to interact professionally and compassionately with patients, providers, and coworkers - must be fluent in English.
• Strong organizational and time-management skills with the ability to prioritize multiple tasks in a fast-paced environment.
• Proficiency in electronic medical records (EMR), medical documentation, and medical scribing.
• Knowledge of medical terminology, clinical procedures, infection control practices, and HIPAA regulations.
• Ability to accurately collect and document patient information and follow provider instructions.
• Strong attention to detail and commitment to maintaining accurate patient records and documentation.
• Ability to work independently while contributing effectively as part of a team.
• Customer service oriented with a professional, friendly, and empathetic demeanor.
• Proficient in the use of computers, tablets (iPad), Microsoft Office applications, and other healthcare technologies.
• Ability to adapt to changing priorities, office location (any of the 5 locations), and workflow demands is necessary.
• Must exercise constant attention to safety practices as defined by the Safety Program's Bloodborne/Airborne Pathogen requirements.
• Ability to maintain confidentiality and exercise sound judgment when handling sensitive patient information.

Education:

• High school diploma or equivalent required.
• Completion of an accredited Medical Assistant program preferred.

Experience:

• Minimum of one year of experience in a medical office, physician practice, or healthcare setting preferred.
• Previous experience as a Medical Assistant, Clinical Assistant, or similar is preferred.
• Dermatology experience preferred but not required.
• Experience with EMR systems and electronic charting is strongly preferred.
• Reliable transportation between office locations is required.

Physical Requirements:

• Must be able to balance certain mental and emotional stressors from working in a medical/health care environment.
• Must be able to lift up to 20 pounds (office equipment, supplies, etc.)
• Requires long periods of standing/walking/sitting.
• Requires the ability to reach, stoop, bend, kneel, and crouch.

Other:

This job description was written for Peraza Dermatology Group for the role of Medical Assistant. This position is required to fulfill "other duties" as assigned by the manager, as it fits within the scope of the position.

Peraza Dermatology Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Peraza Dermatology Group participates in the federal E-Verify program. Upon hire, we will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from your Form I-9 to confirm your work authorization.

As part of our hiring process, Peraza Dermatology Group will conduct a background check, which may include criminal history, reference checks, and verification of employment or education for employment applicants, where permitted or required by applicable law.

Applicants will be provided with any required notices and authorization forms before a background check is conducted. Information obtained through the process will be handled confidentially and used only for lawful employment-related purposes.

If information from a background check may affect an employment decision, the applicant will be given any notices and opportunity to respond or dispute inaccurate information required by applicable law.

This disclaimer does not limit any additional background-check requirements that may apply to particular positions under federal or New Hampshire law.