Medical Assistant II / Coordinator Structural Heart - Hilborn (Full Time, Day)

At Northbay Health, the Coordinator has responsibility for administrative and coordination duties related to the Structural Heart Disease Program. Assists in coordinating of continuity of care and services within the Structural Heart Disease Program. Performs a combination of duties encompassing medical assistance to providers, maintaining patient throughput in the out-patient clinic setting, appointment scheduling and coordination of care. He/she will coordinate a patient through the healthcare continuum as it relates to structural heart visits, diagnostic examinations and interventional procedures, collecting information for the registry and communicating with device representatives.  The coordinator plays a crucial role in ensuring smooth operations and providing exceptional patient care. The coordinator adheres to system policies and functions as part of the clinical support and customer service team in support of the clinic practice and interfaces with multiple departments.

At Northbay Health, our vision is to be the trusted healthcare partner of choice for the communities we serve. We are dedicated to improving the well-being of our community by providing accessible, high-quality care to all who need it. Every member of our team plays a vital role in delivering compassionate and effective healthcare solutions. We invite you to join us in our mission to ensure that every patient and family member feels valued, respected, and cared for throughout their healthcare journey.

Qualifications

• Education: High school graduate or equivalent preferred. Graduate from an accredited Medical Assistant program.
• Experience: Five years of experience in cardiovascular specialty care area and structural heart disease. Experience in professional/technical such as but not limited to a medical assistant role requiring progressive increase in responsibility, required. 
• Licensure/Certification: Medical Assistant Certification required. Current AHA or equivalent in basic CPR. Medical Administration competency complete.
• Skills: Strong organizational skills as well as written/spoken communication skills essential. Ability to work independently on a variety of complex tasks, managing competing deadlines. Demonstrated working knowledge of Windows, Outlook, and Microsoft Word/Excel. Knowledge of medical terminology, and insurance rules and regulations preferred.  Knowledge of worker’s compensation preferred. Detail oriented with typing and computer entry ability and a working knowledge of general office machines required. Presents a professional demeanor in appearance (adheres to dress code) and attitude.  Actively engages in and supports a culture to include HEAT and AIDET. Supports organizational mission statement, values and goals and role models to staff and others. 

Interpersonal Skills and Values

Demonstrates NorthBay Health’s True North Values: Nurture Care, Own It, Respect Relationships, Build Trust, and Hardwire Excellence. These values guide behavior, accountability, teamwork, and commitment to high-quality patient care.

Why NorthBay Health

NorthBay Health is an independent, nonprofit health system serving the Napa, Solano, and Yolo County regions. We are expanding access to care across our communities through two acute-care hospitals, including a Level II Trauma Center and a Level III NICU maternity unit, along with a cancer center, urgent care locations, and a growing network of primary and specialty care clinics.

We provide advanced services in cardiovascular care, neuroscience, orthopedics, surgery, and outpatient specialties. NorthBay Health is nationally recognized for quality care, including Magnet with Distinction designation for nursing and multiple U.S. News and World Report high performing recognitions.

We are committed to being the trusted healthcare partner of choice and offer an environment where employees can grow, contribute meaningfully, and support the health of our communities.

NorthBay Health Benefits Options

NorthBay Health offers a comprehensive benefits package based on established eligibility requirements. Benefits may include medical, dental, and vision insurance, life, disability, and long-term care coverage, paid time off including vacation, sick leave, holidays, and bereavement, a 403(b) retirement plan with employer match, education reimbursement for eligible roles, professional development and training programs, Employee Assistance Program, wellness programs, recognition programs, shift differentials, and market-based compensation review and increases subject to approval and organizational performance.

Compensation Structure

NorthBay Health uses a structured compensation framework. Staff-level positions use a step-based system (Steps 1–5) based on years of directly related experience, with Step 5 representing 20 or more years of experience in the role. Manager level and above positions are paid a fixed annual base salary and are eligible for a variable incentive compensation plan. Physician compensation is structured based on specialty and role requirements.

Remote Work Disclosure

NorthBay Health is primarily an onsite organization due to the nature of healthcare. Some roles may allow hybrid or remote work based on business needs.

Remote work is not supported in Washington, Ohio, Wyoming, North Dakota, Puerto Rico, the U.S. Virgin Islands, or outside of the United States.

Notice to Recruitment Agencies

NorthBay Health utilizes a managed service provider (MSP) for agency partnerships and is not currently engaging external recruiting firms outside of established agreements. We do not accept unsolicited resumes or third-party candidate submissions. Please do not contact NorthBay Health employees, leaders, physicians, or hiring managers regarding recruitment or job postings.

More Information

Visit NorthBay Health Careers for recruitment FAQs and additional information.