Medical Receptionist
Carbon Health
- Location
- Onsite (Montgomery, New Jersey)
- Employment
- Full-time
- Level
- Entry Level
Posted 1 week ago
About the Role
Carbon Health is a health technology company and modern healthcare provider simplifying access to care through its EHR platform and outpatient locations. This role supports clinic operations by managing patient interactions, scheduling, and administrative tasks.
Skills
Medical Reception
Patient Scheduling
Data Entry
Customer Service
Phone Etiquette
Insurance Verification
Google Sheets
Microsoft Excel
Microsoft Word
Patient Records Management
Payment Processing
Administrative Support
Multitasking
Communication
Confidentiality
Attention To Detail
Full job details
What You'll Do
- Serve as the first point of contact for patients, visitors, and callers, providing courteous and professional assistance at all times
- Manage a high volume of incoming phone calls, using excellent phone etiquette to route calls, take messages, and answer general inquiries
- Schedule, confirm, and adjust patient appointments using practice management systems and office tools
- Greet and check in patients, verify identification and insurance information, and ensure all required forms are completed accurately
- Maintain and update patient records and logs using Google Sheets, Excel, and Word with a high level of accuracy and confidentiality
- Coordinate patient flow in a busy clinic, communicating effectively with clinical and support staff to minimize wait times
- Collect and process payments, co-pays, and billing information in accordance with clinic procedures
- Handle sensitive patient information in compliance with privacy and confidentiality standards
- Perform general administrative tasks such as scanning, filing, printing, and document preparation to support clinic operations
- Prioritize and multitask effectively in a fast-paced environment, managing competing demands while maintaining attention to detail
- Assist with incoming and outgoing correspondence, including emails, faxes, and mailed documents
- Support other reception and administrative duties as assigned to ensure the smooth running of the clinic during the fixed term
Qualifications
- Minimum of 1-2 years of experience in a receptionist, front-desk, or customer service role; experience in a medical or clinical setting is preferred
- Proficiency with Google Sheets, Excel, and Word for data entry, record-keeping, and basic reporting
- Strong phone etiquette and communication skills, with the ability to handle a high volume of calls professionally
- Demonstrated customer service skills with a patient, empathetic, and professional demeanor
- Proven ability to multitask, prioritize, and work efficiently in a fast-paced, busy clinic environment
- High level of accuracy and attention to detail in data entry, scheduling, and documentation
- Ability to maintain confidentiality and handle sensitive patient information appropriately
- Strong organizational skills and the ability to follow established processes and procedures
- Comfort working in a fixed term, full-time hourly position, with flexibility to adapt to changing clinic needs
- Proficiency in English, both written and verbal